Anthropic

3 months ago

Product Support Specialist (Singapore - Weekend Coverage)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

A Singapore-based Product Support Specialist providing high-touch technical support for Anthropic products, handling a range of cases from billing to API debugging, while working APAC hours and collaborating with engineers to resolve issues and improve support processes for scale.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become an expert in all Anthropic products.
•Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses.
•Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace.
•Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries.
•Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale.

Pay and Benefits

Perks:Paid LeaveParental LeaveEquity

Key Requirements

•Have experience in providing technical product support within a second tier, escalated, or priority support team.
•Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease.
•Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.).
•Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution.
•Have crisp but kind written communication skills and a deep care for the details.

Experience:AISaaS

Education:Bachelor's

Skills:EmpathyCommunicationProblem-solvingAttention to detailOwnership

Languages:English

Tech Stack:APIsSaaS

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

3 months ago

Product Support Specialist (Singapore - Weekend Coverage)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become an expert in all Anthropic products.
•Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses.
•Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace.
•Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries.
•Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale.

Pay and Benefits

Perks:Paid LeaveParental LeaveEquity

Key Requirements

•Have experience in providing technical product support within a second tier, escalated, or priority support team.
•Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease.
•Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.).
•Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution.
•Have crisp but kind written communication skills and a deep care for the details.

Experience:AISaaS

Education:Bachelor's

Skills:EmpathyCommunicationProblem-solvingAttention to detailOwnership

Languages:English

Tech Stack:APIsSaaS

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn