Service Advisor - Pensacola Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 36,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer communication","Customer service","Attention to detail","Safety compliance","Written communication"]

Schedule and greet customers for service, obtain customer and vehicle information, and provide accurate written labor and parts estimates with promised time. Track repair progress throughout the day, communicate estimate/promise-time changes, and obtain authorization before additional work. Coordinate test drives as needed, advise customers on vehicle care and maintenance value, and maintain required customer satisfaction and repair-order standards while following all safety and regulatory procedures.

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Sonic Automotive
Sonic Automotive
18 hours ago

Service Advisor - Pensacola Honda

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Schedule and greet customers for service, obtain customer and vehicle information, and provide accurate written labor and parts estimates with promised time. Track repair progress throughout the day, communicate estimate/promise-time changes, and obtain authorization before additional work. Coordinate test drives as needed, advise customers on vehicle care and maintenance value, and maintain required customer satisfaction and repair-order standards while following all safety and regulatory procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival when possible.
  • •Greet customers promptly and provide complete, accurate written cost estimates for labor and parts with promised time.
  • •Check repair progress throughout the day and contact customers about changes in estimate or promise time, including authorization for additional repairs.
  • •Test-drive the vehicle or refer to the test technician as necessary.
  • •Advise customers on car care and maintain dealership standards while following safety policies and reporting accidents immediately.

Pay and Benefits

Salary: USD 36,000 - 120,000 annually

Key Requirements

  • •High school diploma or equivalent.
  • •2 years of experience in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Excellent oral and written communication skills.
  • •ASE certification preferred; sales experience preferred.
Experience:2+ yearsAutomotiveDealership operations
Education:High School
Skills:Customer communicationCustomer serviceAttention to detailSafety complianceWritten communication
Licenses:Valid driver license
Certifications:ASE certification
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn