GBS Team Leader 1, Corporate Travel Desk (6:00 PM to 3:00 AM IST)

Crowdstrke
Pune
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 7-9 yearsEducation: bachelorsSkills: ["Leadership","Mentorship","Written communication","Verbal communication","Vendor negotiation"]

Lead and mentor a team managing end-to-end corporate travel workflows from the Pune office, including flights, hotels, ground transport, and VIP bookings. Drive operational excellence with KPI/SLAs, handle escalations, and partner across Finance, HR, and executive leadership on travel spend, policy compliance, audits, and duty of care during disruptions. Oversee Online Booking Tools (Navan, SAP Concur, Amex GBT), supplier relationships, billing/reconciliation, and travel reporting using business insights.

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FursaFursa
Crowdstrke
Crowdstrke
7 hours ago

GBS Team Leader 1, Corporate Travel Desk (6:00 PM to 3:00 AM IST)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and mentor a team managing end-to-end corporate travel workflows from the Pune office, including flights, hotels, ground transport, and VIP bookings. Drive operational excellence with KPI/SLAs, handle escalations, and partner across Finance, HR, and executive leadership on travel spend, policy compliance, audits, and duty of care during disruptions. Oversee Online Booking Tools (Navan, SAP Concur, Amex GBT), supplier relationships, billing/reconciliation, and travel reporting using business insights.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and mentor Corporate Travel Analysts to build a customer-centric, high-performance culture.
  • •Manage daily workload distribution, shift coverage, KPIs, and tracking of team SLAs.
  • •Serve as the primary escalation point for complex travel issues; partner in hiring, onboarding, and retention.
  • •Oversee end-to-end domestic and international travel workflows, including policy compliance, auditing, and duty of care during global disruptions.
  • •Supervise Online Booking Tool (OBT) administration and optimization, manage supplier negotiations, and partner on billing, reconciliation, and spend reporting.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree required; Travel & Tourism certifications (e.g., GTP, CSTM) are an added advantage.
  • •7–9+ years in corporate travel management, TMC operations, or hospitality.
  • •2+ years of direct supervisory or team management experience.
  • •Deep understanding of corporate travel practices, GDS systems, multi-country routings, and global travel economics.
  • •Hands-on proficiency with OBTs (Navan, Concur, Amex GBT), corporate payment/reconciliation mechanisms, and Duty of Care platforms.
Experience:7-9 yearsCorporate travelTMC operationsHospitality
Education:Bachelor's
Skills:LeadershipMentorshipWritten communicationVerbal communicationVendor negotiation
Certifications:GTPCSTM
Tech Stack:NavanSAP ConcurAmex GBTGDSMS OfficeExcelWordPowerPointPower BITableau

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn