Subject Matter Expert Analyst - Collateral Services

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Customer service","Escalation management","Root cause analysis","Process improvement"]

Provide daily operational support for collateral services controls, escalation handling, and dispute process alignment to reduce operational loss and reputational risk. Serve as the primary business and client contact for escalations, ensure adherence to internal and external rules, and lead a cohesive team. Monitor productivity and quality, address performance gaps with actionable plans, and maintain a business contingency plan while driving risk mitigation and process improvements.

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FursaFursa
HSBC
HSBC
2 days ago

Subject Matter Expert Analyst - Collateral Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide daily operational support for collateral services controls, escalation handling, and dispute process alignment to reduce operational loss and reputational risk. Serve as the primary business and client contact for escalations, ensure adherence to internal and external rules, and lead a cohesive team. Monitor productivity and quality, address performance gaps with actionable plans, and maintain a business contingency plan while driving risk mitigation and process improvements.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide daily operations support and ensure controls are carried out to prevent operational loss and reputational risk.
  • •Act as primary contact for business and clients for escalation issues, ensuring dispute processes align globally to mitigate risk and improve efficiency.
  • •Lead and support the team in line with group and company policies; monitor productivity and quality and ensure work is completed within agreed timescales.
  • •Develop strategies and action plans to address performance gaps, including training and staffing requirements.
  • •Prepare and update the Operations business contingency plan (BCP) and analyze, resolve, or escalate issues in a timely manner.

Key Requirements

  • •Basic knowledge of derivative products and financial markets.
  • •Ensure adherence to procedures and policies at all times, including relevant internal and external rules and regulations.
  • •Strong Microsoft skills, including intermediate Excel.
  • •Ability to produce root cause analysis and follow through to eliminate causes.
  • •Support process improvement ideas and assist with projects, testing of new workflows, and tools.
Skills:LeadershipCustomer serviceEscalation managementRoot cause analysisProcess improvement
Tech Stack:Microsoft ExcelMicrosoft

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn