Senior Customer Service Representative

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Customer service","Problem-solving","Customer relationship management","Sales ability"]

Open and service consumer and business deposit accounts while retaining existing customer relationships and driving new account growth aligned to branch goals. Cross-sell and promote bank products and services, resolve customer concerns, and build long-term customer loyalty. Support compliance with regulations and bank policies, may assist as a Teller or in branch leadership roles, and track required documentation. May assist with loan origination and notary services as needed.

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FursaFursa
Home BancShares
Home BancShares
2 days ago

Senior Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Open and service consumer and business deposit accounts while retaining existing customer relationships and driving new account growth aligned to branch goals. Cross-sell and promote bank products and services, resolve customer concerns, and build long-term customer loyalty. Support compliance with regulations and bank policies, may assist as a Teller or in branch leadership roles, and track required documentation. May assist with loan origination and notary services as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Open consumer and business accounts and services in line with branch goals.
  • •Promote and cross-sell appropriate bank products and services based on customer needs.
  • •Comply with applicable regulations, policies, and procedures; complete required BSA/AML training.
  • •Resolve customer concerns and support long-term problem resolution; build and maintain customer loyalty.
  • •Assist with teller/branch needs, loan origination and processing, notary services, and required documentation tracking as needed.

Key Requirements

  • •Complete job duties satisfactorily, including opening consumer and business accounts and services.
  • •Demonstrated sales ability required in banking or a related field.
  • •General banking product knowledge to answer customer inquiries about products, rates, and services.
  • •Ability to effectively communicate with customers and respond to questions in person and in small groups.
  • •Basic accounting/computer knowledge equivalent to four years of high school plus specialized training and related experience.
Experience:BankingFinancial services
Education:Associate's
Skills:CommunicationCustomer serviceProblem-solvingCustomer relationship managementSales ability
Tech Stack:Spreadsheet10-KeyPayroll SystemsWord Processing/Typing

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn