Associate Customer Success Manager

Atlassian
Salt Lake City
Full timeUSD 74,700 - 117,500 annuallyFunction: Customer Success & Account ManagementSkills: ["Proactive","Strategic","Cross-functional collaboration","Customer success management","Forecasting"]

Partner with DX’s customers to drive engineering transformation through Atlassian’s platform. You’ll manage an important customer segment across implementation, rollout, program success (utilization, business alignment, use-case development), and renewal. Create and maintain customer success plans, track and report account metrics, forecast renewals, and identify renewal risks. Establish DX as a strategic driver for customer workflows and uncover expansion opportunities through C-level discussions and cross-functional collaboration.

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FursaFursa
Atlassian
Atlassian
2 months ago

Associate Customer Success Manager

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Last checked: 23 hours agoStatus: Live

Job Summary

Partner with DX’s customers to drive engineering transformation through Atlassian’s platform. You’ll manage an important customer segment across implementation, rollout, program success (utilization, business alignment, use-case development), and renewal. Create and maintain customer success plans, track and report account metrics, forecast renewals, and identify renewal risks. Establish DX as a strategic driver for customer workflows and uncover expansion opportunities through C-level discussions and cross-functional collaboration.
Location: Salt Lake City
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Become a product expert and master the customer success process.
  • •Own the full customer lifecycle, from implementation to driving program success (utilization, business alignment, use-case development) and running the renewal.
  • •Create and maintain customer success plans and track success initiatives.
  • •Meet net renewal and customer expansion targets, accurately forecast renewals, and track progress.
  • •Identify and resolve potential renewal challenges and discover expansion opportunities using DX to support high-value use cases.

Pay and Benefits

Salary: USD 74,700 - 117,500 annually
Equity and Bonus:Equity
Perks:Wellness StipendVolunteer Days

Key Requirements

Skills:ProactiveStrategicCross-functional collaborationCustomer success managementForecasting

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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