Operations Delivery Director (Cambridge, ON, CA, N3C 4N6)

Allianz
Cambridge
Workplace: HybridFull timeCAD 80,500 - 134,000 annuallyFunction: Transportation & Fleet OperationsExperience: 5-7 yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Stakeholder management","Analytical problem-solving"]

Drive operational excellence for a high-volume, customer-facing Claims Department by translating strategy into measurable plans, managing workforce and inventory, and improving service quality and productivity. Lead, coach, and develop Claims Managers and Leaders, monitor KPIs and trends, and implement corrective actions. Ensure strong operational controls, adherence to policies and regulatory requirements, and successful organization-wide change supported by AI, machine learning, data analytics, and cloud-based tools.

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Allianz
Allianz
23 hours ago

Operations Delivery Director (Cambridge, ON, CA, N3C 4N6)

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Last checked: 9 hours agoStatus: Live

Job Summary

Drive operational excellence for a high-volume, customer-facing Claims Department by translating strategy into measurable plans, managing workforce and inventory, and improving service quality and productivity. Lead, coach, and develop Claims Managers and Leaders, monitor KPIs and trends, and implement corrective actions. Ensure strong operational controls, adherence to policies and regulatory requirements, and successful organization-wide change supported by AI, machine learning, data analytics, and cloud-based tools.
Location: Cambridge
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Translate company strategy into operational plans, priorities, and measurable results across the claims organization.
  • •Coach and develop Claims Managers, Claims Leaders, and Technical Experts, building succession pipelines and leadership capability.
  • •Manage inventory, workload balancing, resource allocation, and productivity goal achievement.
  • •Maintain operational controls, sound claims decision-making, and adherence to policies and regulatory requirements.
  • •Monitor KPIs, analyze trends, identify performance gaps, and drive process improvements and change initiatives.

Pay and Benefits

Salary: CAD 80,500 - 134,000 annually
Perks:Health InsuranceDentalVisionRetirement SavingsPaid Leave

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and experience.
  • •5-7 years of claims management experience in a high-volume, customer-facing environment.
  • •At least 3 years leading leaders, including managers and/or operational leaders.
  • •Track record managing large inventories and delivering operational performance results.
  • •Proficiency with MS Office 365 (including Excel and PowerPoint) and strong analytical/problem-solving skills.
Experience:5-7 yearsInsuranceClaimsCustomer serviceAIMachine learningData analytics
Education:Bachelor's
Skills:LeadershipCoachingCommunicationStakeholder managementAnalytical problem-solving
Tech Stack:AIArtificial intelligenceMachine learningData analyticsCloud-based toolsMS Office 365ExcelPowerPointData visualization

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn