Team Lead, Market Operations - Hammond LA

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Ability to work weekends","Analytical thinking"]

Lead day-to-day operations for a local Carvana hub, overseeing market launch, logistics, team engagement, and ongoing market success. Manage and develop Customer Advocates through hiring, training, performance check-ins, and goal setting. Monitor and present regular operational reports to upper management, solve complex customer-facing issues, and drive continuous improvements to enhance both customer and team experiences.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations - Hammond LA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, overseeing market launch, logistics, team engagement, and ongoing market success. Manage and develop Customer Advocates through hiring, training, performance check-ins, and goal setting. Monitor and present regular operational reports to upper management, solve complex customer-facing issues, and drive continuous improvements to enhance both customer and team experiences.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, branding, and ongoing market success.
  • •Interview, select, onboard, and train Customer Advocates, and provide tools, resources, and guidance for success.
  • •Develop team members via feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as the go-to expert and jump in as needed to deliver a strong customer experience and address complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent Loan

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history developing and coaching employees.
  • •Experience with strategic planning and process improvement while guiding teams to exceed goals.
  • •Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience.
Experience:5+ yearsCustomer serviceLogisticsOperationsStart-up
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingAbility to work weekendsAnalytical thinking
Licenses:Salesperson license (process sponsored by Carvana)
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn