Field Service Engineer

HP
United States
Workplace: OnsiteFull timeUSD 25 - 38 hourlyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Effective communication","Results-oriented mindset","Learning agility","Customer centricity","Digital fluency"]

Support HP’s Pagewide industrial print customers across pre-sales, post-sales, and service delivery. You’ll deliver installation information, troubleshoot complex issues, and provide onsite break-fix escalation and remote technical assistance. The role uses proactive monitoring to prevent problems, coordinate cross-department work, and mentor the team while improving customer experience for large enterprise accounts. Travel is required for site support and break-fix activities.

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FursaFursa
HP
HP
1 day ago

Field Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support HP’s Pagewide industrial print customers across pre-sales, post-sales, and service delivery. You’ll deliver installation information, troubleshoot complex issues, and provide onsite break-fix escalation and remote technical assistance. The role uses proactive monitoring to prevent problems, coordinate cross-department work, and mentor the team while improving customer experience for large enterprise accounts. Travel is required for site support and break-fix activities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide a comprehensive overview of installation activities, site-specific information, and relevant contacts to enhance customer experience.
  • •Address customer-relation challenges by delivering guidance and escalating issues according to established protocols.
  • •Deliver software services across pre-sales, post-sales, and service delivery support, tailoring solutions for complex enterprise accounts.
  • •Use proactive monitoring techniques and tools to prevent problems and improve customer experience; perform break-fix onsite support and lead onsite escalation when needed.
  • •Coordinate departmental work, mentor the team, identify improvement opportunities, and help assure effective business controls through review and verification.
Travel: Medium travel

Pay and Benefits

Salary: USD 25 - 38 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsurancePaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High school diploma/GED or higher secondary education, or equivalent work experience with demonstrated competence.
  • •Typically 6–8 years of related work experience in fields such as customer support, onsite customer support, account management, mission-critical/systems experience, or HP products.
  • •Knowledge of automation systems, electromechanical systems, and electronics/electrical fundamentals.
  • •Working knowledge of operating systems such as Windows Server and Linux (Red Hat or relevant platforms).
  • •Strong safety and diagnostic capability using test and diagnostic equipment to deliver technical services and support.
Experience:Printing industryIndustrial print
Education:High School
Skills:Effective communicationResults-oriented mindsetLearning agilityCustomer centricityDigital fluency
Tech Stack:Automation SystemsHand & Power ToolsElectromechanical SystemsOperating SystemsWindows ServerLinuxRed HatTest and Diagnostic EquipmentField Service ManagementPreventive MaintenanceTechnical Services DeliveryTechnical Support

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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