Red Hat

8 hours ago

OpenShift Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide highly technical adoption guidance and supportable insights to enterprise customers using Red Hat OpenShift and infrastructure solutions. Work as an advocate for customers by proactively preventing and resolving incidents, coordinating with Red Hat engineering when needed, and conducting Technical Health Reviews. Build trusted relationships with business and IT stakeholders, monitor adoption trends, deliver executive-level status reporting, and enable successful configuration, tuning, and usage aligned to customer objectives.

Location: Brasília

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support enterprise customers implementing automated, containerized cloud application platform solutions.
•Provide adoption guidance, recommendations, and Technical Health Reviews aligned to customer business needs.
•Proactively prevent incidents and coordinate triage/resolution of high-severity cases with Red Hat teams.
•Monitor and identify trends in Red Hat adoption and utilization to support Customer Success activities and quarterly reviews.
•Deliver executive-level status reports internally and to customers, and act as the customer advocate within Red Hat.

Travel: Low travel

Key Requirements

•5+ years of experience in a support, development, engineering, IT, or QA organization.
•Expertise with enterprise cloud solutions such as OpenShift (Platform-as-a-Service), containers, and Kubernetes.
•Comprehension of enterprise architecture and strategic business drivers.
•Experience supporting CI/CD concepts and working in DevOps environments.
•Bachelor’s degree (or equivalent) in a technology-related discipline, ideally computer science or engineering.

Experience:5+ years

Education:Bachelor's in computer science or engineering

Skills:Written communicationVerbal communicationRelationship buildingStakeholder managementProblem solving

Tech Stack:OpenShiftPlatform-as-a-ServiceContainersKubernetesMicroservicesContainer orchestrationContainer registriesContainer build strategiesCI/CDDevOps

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

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Red Hat

8 hours ago

OpenShift Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Brasília

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support enterprise customers implementing automated, containerized cloud application platform solutions.
•Provide adoption guidance, recommendations, and Technical Health Reviews aligned to customer business needs.
•Proactively prevent incidents and coordinate triage/resolution of high-severity cases with Red Hat teams.
•Monitor and identify trends in Red Hat adoption and utilization to support Customer Success activities and quarterly reviews.
•Deliver executive-level status reports internally and to customers, and act as the customer advocate within Red Hat.

Travel: Low travel

Key Requirements

•5+ years of experience in a support, development, engineering, IT, or QA organization.
•Expertise with enterprise cloud solutions such as OpenShift (Platform-as-a-Service), containers, and Kubernetes.
•Comprehension of enterprise architecture and strategic business drivers.
•Experience supporting CI/CD concepts and working in DevOps environments.
•Bachelor’s degree (or equivalent) in a technology-related discipline, ideally computer science or engineering.

Experience:5+ years

Education:Bachelor's in computer science or engineering

Skills:Written communicationVerbal communicationRelationship buildingStakeholder managementProblem solving

Tech Stack:OpenShiftPlatform-as-a-ServiceContainersKubernetesMicroservicesContainer orchestrationContainer registriesContainer build strategiesCI/CDDevOps

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn