Al Futtaim Group

3 months ago

Service Advisor | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

As a Service Advisor in Al-Futtaim Automotive BYD, you will be the primary customer touchpoint in aftersales, owning the end-to-end service experience from intake to delivery. You’ll diagnose issues, prepare transparent estimates, drive revenue through value-added services, and coordinate with workshop, parts and warranty teams to ensure high NPS and customer loyalty.

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Greet customers professionally, understand vehicle concerns, and conduct a complete vehicle walk-around inspection during reception
•Prepare detailed Repair Orders (ROs) with clear job descriptions, transparent estimates, and expected completion timelines
•Identify additional repair requirements proactively and recommend value-added services aligned with OEM service intervals
•Coordinate with Workshop Supervisors and Technicians to monitor repair progress against promised delivery timelines
•Obtain customer approvals for any additional repairs identified during diagnosis before work begins

Key Requirements

•Diploma or Bachelor’s Degree in Automotive, Mechanical Engineering, or a related discipline; technical automotive certifications are considered an advantage
•Minimum 2-5 years of experience as a Service Advisor within a reputable franchised automotive dealership
•Hands-on experience managing customer-pay, warranty, insurance, and fleet service transactions in high-volume workshop operations
•Strong technical understanding of vehicle systems and ability to identify customer concerns during reception and service consultation
•Proficiency in Dealer Management Systems (DMS) such as SAP, Kerridge, Autoline, or equivalent dealership platforms; bilingual fluency in Arabic and English (written and spoken) for the KSA market

Experience:2-5 yearsAutomotive

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkTime management

Languages:ArabicEnglish

Tech Stack:SAPKerridgeAutolineEPCExcelOutlook

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 months ago

Service Advisor | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Greet customers professionally, understand vehicle concerns, and conduct a complete vehicle walk-around inspection during reception
•Prepare detailed Repair Orders (ROs) with clear job descriptions, transparent estimates, and expected completion timelines
•Identify additional repair requirements proactively and recommend value-added services aligned with OEM service intervals
•Coordinate with Workshop Supervisors and Technicians to monitor repair progress against promised delivery timelines
•Obtain customer approvals for any additional repairs identified during diagnosis before work begins

Key Requirements

•Diploma or Bachelor’s Degree in Automotive, Mechanical Engineering, or a related discipline; technical automotive certifications are considered an advantage
•Minimum 2-5 years of experience as a Service Advisor within a reputable franchised automotive dealership
•Hands-on experience managing customer-pay, warranty, insurance, and fleet service transactions in high-volume workshop operations
•Strong technical understanding of vehicle systems and ability to identify customer concerns during reception and service consultation
•Proficiency in Dealer Management Systems (DMS) such as SAP, Kerridge, Autoline, or equivalent dealership platforms; bilingual fluency in Arabic and English (written and spoken) for the KSA market

Experience:2-5 yearsAutomotive

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkTime management

Languages:ArabicEnglish

Tech Stack:SAPKerridgeAutolineEPCExcelOutlook

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor