Entrust

4 weeks ago

Sr Customer Success Manager EMEA - Entrust Identity

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Senior Customer Success Manager for Entrust Identity in the EMEA region, driving adoption and value realization for medium to large enterprise customers. You’ll lead outcome-driven engagements, conduct quarterly business reviews, analyze customer health metrics, collaborate with Product/Engineering/Sales/Legal, and identify expansion opportunities, while traveling 10-15% annually within EMEA and maintaining deep product expertise.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as primary advocate for medium to large enterprise customers, ensuring adoption, usage, and value realization of Entrust Identity solutions
•Define measurable success criteria and drive initiatives to achieve customer outcomes
•Engage with stakeholders at multiple levels for Quarterly Business Reviews depending on account complexity
•Analyze customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk
•Develop deep knowledge of Entrust Identity platform and communicate features/benefits to customers

Travel: Low travel

Key Requirements

•5+ years in Customer Success, Sales Engineering, or Technical Account Management with enterprise accounts
•Strong understanding of APIs, SDKs, software integration and databases
•Analytical mindset with experience using BI and CRM tools to manage customer health
•Excellent communication skills across technical and executive audiences
•Fluency in English and French; additional European languages a plus

Experience:5+ yearsIdentity securityCybersecurityFintech

Skills:CommunicationProblem-solvingEmpathyCollaborationLeadership

Languages:EnglishFrench

Tech Stack:APIsSDKDatabasesCRMSalesforceGainsight

Company Brief

Entrust

Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn

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Entrust

4 weeks ago

Sr Customer Success Manager EMEA - Entrust Identity

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as primary advocate for medium to large enterprise customers, ensuring adoption, usage, and value realization of Entrust Identity solutions
•Define measurable success criteria and drive initiatives to achieve customer outcomes
•Engage with stakeholders at multiple levels for Quarterly Business Reviews depending on account complexity
•Analyze customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk
•Develop deep knowledge of Entrust Identity platform and communicate features/benefits to customers

Travel: Low travel

Key Requirements

•5+ years in Customer Success, Sales Engineering, or Technical Account Management with enterprise accounts
•Strong understanding of APIs, SDKs, software integration and databases
•Analytical mindset with experience using BI and CRM tools to manage customer health
•Excellent communication skills across technical and executive audiences
•Fluency in English and French; additional European languages a plus

Experience:5+ yearsIdentity securityCybersecurityFintech

Skills:CommunicationProblem-solvingEmpathyCollaborationLeadership

Languages:EnglishFrench

Tech Stack:APIsSDKDatabasesCRMSalesforceGainsight

Company Brief

Entrust

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn