Sr. Coordinator, Enterprise Payments Exceptions

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate daily workflow and process management for enterprise payments exceptions, ensuring timely, accurate resolution of complex cases and escalated disputes. Serve as an SME trainer for new associates and functions, maintain process knowledge, and support production work to meet deadlines. Identify procedural gaps, update procedures/process flows/job aids, and schedule daily and weekly workflow for the team. Work in a hybrid setup with night shifts in Alabang.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Plan, organize, and lead coordination of workflow and process management related activities.
•Coordinate and monitor daily workflow in line with policies and procedures to maintain efficiency.
•Represent the department in meetings across the bank and with vendors to resolve complex cases.
•Maintain SME knowledge of processes and support production work to meet deadlines.
•Update procedures/process flows/job aids and schedule daily/weekly workflow for the team.

Key Requirements

•Two (2) years college-level education or equivalent banking work experience.
•At least 1 year experience with Microsoft Office or Google Suite.
•At least 2 years of customer service or banking experience.
•Strong attention to detail and good judgment.
•Able to manage and prioritize tasks to meet deadlines and communicate effectively.

Experience:2+ yearsBankingCustomer serviceFinancial accounts

Education:Associate's

Skills:CommunicationAttention to detailJudgmentTask prioritizationCollaboration

Tech Stack:Microsoft OfficeGoogle Suite

Company Brief

Discover Financial

Industry: Retail Banking

Website

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Discover Financial

4 weeks ago

Sr. Coordinator, Enterprise Payments Exceptions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Plan, organize, and lead coordination of workflow and process management related activities.
•Coordinate and monitor daily workflow in line with policies and procedures to maintain efficiency.
•Represent the department in meetings across the bank and with vendors to resolve complex cases.
•Maintain SME knowledge of processes and support production work to meet deadlines.
•Update procedures/process flows/job aids and schedule daily/weekly workflow for the team.

Key Requirements

•Two (2) years college-level education or equivalent banking work experience.
•At least 1 year experience with Microsoft Office or Google Suite.
•At least 2 years of customer service or banking experience.
•Strong attention to detail and good judgment.
•Able to manage and prioritize tasks to meet deadlines and communicate effectively.

Experience:2+ yearsBankingCustomer serviceFinancial accounts

Education:Associate's

Skills:CommunicationAttention to detailJudgmentTask prioritizationCollaboration

Tech Stack:Microsoft OfficeGoogle Suite

Company Brief

Discover Financial

Industry: Retail Banking

Website