Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Integrity","Sound judgment","Teamwork","Time management","Client service"]

Serve as a trusted, in-branch problem solver and resource for complex client servicing issues. Coach tellers to deliver efficient, accurate teller operations, ensure compliance with regulatory, security, and audit controls, and manage day-to-day teller line coverage and scheduling. Listen for financial wellness opportunities, transition clients to bankers, support client goals with available financial wellness tools, and participate in daily huddles and debriefs to strengthen the client experience.

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FursaFursa
KeyCorp
KeyCorp
1 week ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted, in-branch problem solver and resource for complex client servicing issues. Coach tellers to deliver efficient, accurate teller operations, ensure compliance with regulatory, security, and audit controls, and manage day-to-day teller line coverage and scheduling. Listen for financial wellness opportunities, transition clients to bankers, support client goals with available financial wellness tools, and participate in daily huddles and debriefs to strengthen the client experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve more complex client servicing issues and act as a resource for the teller line in an in-person branch setting.
  • •Coach tellers to ensure efficient, effective, and accurate performance of teller functions while meeting operational standards.
  • •Transition clients to a banker after identifying financial wellness opportunities during client conversations.
  • •Balance cash drawers within guidelines and follow compliance, audit, and security procedures.
  • •Manage day-to-day teller scheduling/staffing issues and support onboarding and training new tellers; work Saturdays as directed.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience.
  • •3+ years of demonstrated superior client relationship skills.
  • •3+ years of experienced cash handling.
  • •Working knowledge of PC using Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, and foster teamwork with strong organizational skills while managing multiple tasks.
Experience:3+ years
Education:High School
Skills:IntegritySound judgmentTeamworkTime managementClient service
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn