Senior S=olution Consultant

Salesforce
Mexico City
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Design skills","Process modeling","Agile collaboration"]

Support Solution Delivery in the Customer Success group by partnering with customers, industry experts, product managers, and engineers to analyze business processes and redesign workflows. Produce detailed requirement documentation, user stories, and prototypes, then coordinate build and testing activities. Build omni-channel interactions using OmniStudio (OmniScript, FlexCards, Integration Procedures) and Salesforce Industries, including mapping to Industry objects and external REST endpoints while working in Agile/Scrum.

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FursaFursa
Salesforce
Salesforce
1 day ago

Senior S=olution Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support Solution Delivery in the Customer Success group by partnering with customers, industry experts, product managers, and engineers to analyze business processes and redesign workflows. Produce detailed requirement documentation, user stories, and prototypes, then coordinate build and testing activities. Build omni-channel interactions using OmniStudio (OmniScript, FlexCards, Integration Procedures) and Salesforce Industries, including mapping to Industry objects and external REST endpoints while working in Agile/Scrum.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with customers and internal teams to investigate business processes in detail and support solution delivery.
  • •Create detailed requirement documentation and user stories, planning and aligning them to Agile sprint execution.
  • •Develop prototypes, proof of concepts, and mockups to elicit and define business requirements.
  • •Use OmniStudio tools to build dynamic, omni-channel interactions and recommend improvements and automation opportunities.
  • •Support UAT and release activities, including test planning, script development, testing logistics, execution, and status reporting.

Key Requirements

  • •+3 years of experience in enterprise software as a business/functional analyst or product owner.
  • •Salesforce Platform experience.
  • •Ability to translate business strategies and application objectives into effective process designs.
  • •Excellent design skills and ability to optimize user flows.
  • •Advanced English skills and expertise in process modeling tools and standard methodologies.
Experience:3+ yearsEnterprise softwareSalesforce
Skills:CommunicationDesign skillsProcess modelingAgile collaboration
Certifications:Certified Product Owner
Languages:English
Tech Stack:SalesforceSalesforce PlatformOmniStudioOmniScriptFlexCardsIntegration ProceduresSalesforce IndustriesRESTScrumAgileUser storiesUATProcess modeling

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor