Global Identity and Access Management Specialist (m/f/d) (Bucharest, Bucuresti, RO, ROU: 02033)

Allianz
Bucharest
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Communication","Organizational skills","Self-motivation","Independent work","Analytical thinking"]

Provide access management support for Allianz users by controlling access rights and ensuring assignments follow Allianz guidelines. Guide IAM topics related to the GIAM tool, prepare documentation and helpful guides for end users, and support ongoing control topics through team collaboration. Manage customer requests and emails, resolve issues and complaints quickly, and analyze customer communication to maintain service standards, efficiency, and productivity.

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FursaFursa
Allianz
Allianz
1 month ago

Global Identity and Access Management Specialist (m/f/d) (Bucharest, Bucuresti, RO, ROU: 02033)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide access management support for Allianz users by controlling access rights and ensuring assignments follow Allianz guidelines. Guide IAM topics related to the GIAM tool, prepare documentation and helpful guides for end users, and support ongoing control topics through team collaboration. Manage customer requests and emails, resolve issues and complaints quickly, and analyze customer communication to maintain service standards, efficiency, and productivity.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Control access rights and ensure assignments are completed according to Allianz guidelines, communicating with responsible parties about administration and rights assignment.
  • •Provide guidance on IAM topics related to the GIAM tool and prepare documentation and helpful guides for Allianz Connect end users.
  • •Assist with control topics and participate in recurrent team meetings to address critical GIAM system topics and maintain continuous tool functionality.
  • •Manage customer requests and emails, supporting customers efficiently for prompt results.
  • •Handle customer complaints or concerns quickly and professionally; evaluate and improve procedures and resolve issues in a timely manner.

Pay and Benefits

Perks:Annual BonusPensionEquityHealth InsuranceParental LeaveHybrid Work

Key Requirements

  • •Minimum 1 year experience in Access Control and/or customer support with a strong customer support background (in person, by phone, by email).
  • •Proven organizational and self-motivation abilities, with excellent communication and the ability to work independently and proactively.
  • •Fluent in English (German would be a plus) with strong social, analytical, and communication skills.
  • •Ability to work well under pressure and as part of a team, and to manage and finalize tasks in a complex environment.
  • •Familiarity with AI technologies and GenAI platforms is a strong advantage.
Experience:1+ yearsAccess controlCustomer supportIAM
Skills:CommunicationOrganizational skillsSelf-motivationIndependent workAnalytical thinking
Languages:EnglishGerman
Tech Stack:GIAMIAMGenAIAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn