CSC Colleague Resource Center Team Lead

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Multitasking","Prioritization","Accuracy"]

Receive and assist with complex calls from colleagues and customers, providing advanced support on Huntington policies, procedures, customer service issues, and systems. Resolve escalated calls through independent decision-making while ensuring departmental service level standards. Identify risks, coach teams on risk avoidance, and recommend process improvements using continuous improvement practices. Advise representatives and support colleagues on operational standards, and maintain current knowledge of products, services, technology, and regulations.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

CSC Colleague Resource Center Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Receive and assist with complex calls from colleagues and customers, providing advanced support on Huntington policies, procedures, customer service issues, and systems. Resolve escalated calls through independent decision-making while ensuring departmental service level standards. Identify risks, coach teams on risk avoidance, and recommend process improvements using continuous improvement practices. Advise representatives and support colleagues on operational standards, and maintain current knowledge of products, services, technology, and regulations.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide advanced level support to CRC and CSC colleagues and all bank departments on Huntington policies, procedures, customer service issues, and systems.
  • •Resolve escalated calls from CRC agents for the banker and customer using independent decision-making.
  • •Ensure departmental service level standards are met.
  • •Identify risk situations and coach bankers on solutions to avoid risk and reduce losses to the bank.
  • •Recommend and manage process improvements to enhance quality, customer service, risk avoidance, and expense controls.

Key Requirements

  • •High school diploma or GED.
  • •3 years of customer service experience.
  • •1 year of experience in the Colleague Resource Center.
  • •Demonstrated ability to resolve complex issues with excellent quality during calls.
  • •Excellent written and oral communication skills to interact professionally with clients, colleagues, and management.
Experience:3+ years
Education:High School
Skills:CommunicationProblem-solvingMultitaskingPrioritizationAccuracy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn