Engagement Management Lead

Scale AI
San Francisco, New York
Workplace: OnsiteFull timeUSD 164,000 - 205,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: mastersSkills: ["Relationship-building","Communication","Empathy","Problem-solving","Negotiation"]

Engagement Management Lead at Scale AI responsible for guiding strategic, complex, B2B customer engagements in Gen AI, owning delivery, shaping pricing and expansion opportunities, and serving as a trusted partner between customers and Scale’s technical teams. You’ll build deep relationships with researchers and customer leads, navigate difficult conversations, and drive repeatable, scalable outcomes across multiple high-profile projects.

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FursaFursa
Scale AI
Scale AI
3 months ago

Engagement Management Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Engagement Management Lead at Scale AI responsible for guiding strategic, complex, B2B customer engagements in Gen AI, owning delivery, shaping pricing and expansion opportunities, and serving as a trusted partner between customers and Scale’s technical teams. You’ll build deep relationships with researchers and customer leads, navigate difficult conversations, and drive repeatable, scalable outcomes across multiple high-profile projects.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own a portfolio of complex, strategic projects with full accountability for delivery, quality, customer sentiment, and commercial outcomes
  • •Build and maintain deep, trust-based relationships with customer researchers and leads, serving as a thought partner throughout the project lifecycle
  • •Navigate difficult customer conversations around pricing, quality, and delivery expectations with confidence and clarity
  • •Identify and develop expansion opportunities through close customer engagement and a strong track record of execution
  • •Collaborate with Scale’s teams to ensure high-quality data delivery and effective communication across stakeholders

Pay and Benefits

Salary: USD 164,000 - 205,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLearning BudgetPaid LeaveCommuter BenefitsEquity

Key Requirements

  • •5+ years of work experience, including consulting or technical product/program management
  • •Proven track record in B2B client-facing roles, building and expanding relationships
  • •Ability to understand the ML training lifecycle and discuss use cases with technical customers
  • •A technical background in CS, Engineering, Economics, Statistics or other STEM field
  • •Graduate degree (PhD, MS) or research experience in STEM (nice-to-have) or hands-on technical experience with data/AI/ML models (nice-to-have)
Experience:5+ yearsAIGen AIConsultingB2BTechnology
Education:Master's
Skills:Relationship-buildingCommunicationEmpathyProblem-solvingNegotiation
Languages:English

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn