Kempinski

4 months ago

Reservation Agent (m/w/*)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide top-tier reservation support for guests at Hotel Adlon Kempinski Berlin, handling daily individual bookings via phone and written channels, guiding guests with our quality standards, entering data into the PMS, and collaborating with all operational teams to deliver a superior luxury hospitality experience.

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle daily incoming individual reservations, processing and verifying details accurately.
•Provide detailed one-on-one guest consultation by phone, conforming to our quality standards.
•Record reservation-relevant data in the PMS system and continuously maintain guest records.
•Collaborate closely with all other operational departments to ensure smooth guest experiences.
•Support weekend and holiday shifts as part of a rotating schedule.

Pay and Benefits

Perks:Reinigung KleidungDeutschlandticketStaff-ratenTrainingsAdlon-benefitsCorporate Benefits

Key Requirements

•Experience in a similar role in upscale hospitality is advantageous.
•Fluent in German and English with excellent communication skills.
•Positive personality with a professional, guest-focused demeanor for an international client base.
•Team player with reliable, independent working style and willingness to share knowledge.
•Ideally proficient in Opera PMS or comparable reservations systems.

Skills:CommunicationTeamworkReliabilityCustomer serviceProblem-solving

Languages:GermanEnglish

Tech Stack:Opera PMSPMS

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Kempinski

4 months ago

Reservation Agent (m/w/*)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle daily incoming individual reservations, processing and verifying details accurately.
•Provide detailed one-on-one guest consultation by phone, conforming to our quality standards.
•Record reservation-relevant data in the PMS system and continuously maintain guest records.
•Collaborate closely with all other operational departments to ensure smooth guest experiences.
•Support weekend and holiday shifts as part of a rotating schedule.

Pay and Benefits

Perks:Reinigung KleidungDeutschlandticketStaff-ratenTrainingsAdlon-benefitsCorporate Benefits

Key Requirements

•Experience in a similar role in upscale hospitality is advantageous.
•Fluent in German and English with excellent communication skills.
•Positive personality with a professional, guest-focused demeanor for an international client base.
•Team player with reliable, independent working style and willingness to share knowledge.
•Ideally proficient in Opera PMS or comparable reservations systems.

Skills:CommunicationTeamworkReliabilityCustomer serviceProblem-solving

Languages:GermanEnglish

Tech Stack:Opera PMSPMS

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor