Global Head of Partner Strategy & Operations

Freshworks
Bellevue
Workplace: HybridFull timeUSD 211,310 - 261,030 annuallyFunction: Strategy & Corporate DevelopmentExperience: 12+ yearsEducation: bachelorsSkills: ["Business acumen","Executive communication","Analytical rigor","Cross-functional leadership","Influence without authority"]

Drive strategy and operational excellence for the global Channels & Alliances partner business, partnering with senior leaders to translate priorities into annual operating plans, QBRs, and executive business updates. Lead cross-functional initiatives across Sales, Customer Success, Finance, Product, Marketing, Legal, and RevOps, optimize partner programs and workflows, and develop executive dashboards that forecast performance and inform growth decisions in a fast-paced SaaS environment.

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Freshworks
Freshworks
2 days ago

Global Head of Partner Strategy & Operations

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Job Summary

Drive strategy and operational excellence for the global Channels & Alliances partner business, partnering with senior leaders to translate priorities into annual operating plans, QBRs, and executive business updates. Lead cross-functional initiatives across Sales, Customer Success, Finance, Product, Marketing, Legal, and RevOps, optimize partner programs and workflows, and develop executive dashboards that forecast performance and inform growth decisions in a fast-paced SaaS environment.
Location: Bellevue
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Serve as a trusted strategic advisor to the SVP of Channels & Alliances, defining priorities, operating rhythms, and long-term strategy.
  • •Develop annual operating plans, organizational objectives, and strategic initiatives aligned to company priorities, including planning and executive cadence (QBRs and operating reviews).
  • •Identify and drive initiatives to accelerate partner growth through market expansion, organizational improvements, and operational innovation.
  • •Lead complex cross-functional programs spanning Sales, Finance, Marketing, Customer Success, Product, Legal, and Revenue Operations to align stakeholders and drive execution.
  • •Build executive dashboards and partner performance metrics, partnering with Finance and RevOps to forecast, monitor initiatives, and translate data into recommendations.

Pay and Benefits

Salary: USD 211,310 - 261,030 annually
Equity and Bonus:Equity

Key Requirements

  • •12+ years of experience in Strategy, Business Operations, Revenue Operations, Management Consulting, or Strategic Planning in high-growth SaaS or enterprise technology environments.
  • •Partnering with VP- and SVP-level executives to define strategy and execute organizational priorities.
  • •Proven success leading large-scale cross-functional initiatives from strategy through execution.
  • •Strong executive presence with excellent written, verbal, and presentation skills.
  • •Bachelor’s degree required; MBA or consulting background preferred.
Experience:12+ yearsSaaSEnterprise technologyManagement consultingStrategic planning
Education:Bachelor's
Skills:Business acumenExecutive communicationAnalytical rigorCross-functional leadershipInfluence without authority
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor