Robinhood

4 weeks ago

Customer Experience Manager, Advanced Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead a specialized customer-facing team handling complex equities and derivatives, driving performance and regulatory compliance. Own coaching, issue resolution with tools like Salesforce and Twilio, and use data insights to improve ASAT and QA while ensuring customer interactions stay compliant with financial regulations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead a specialized customer-facing team dealing with complex equities and derivatives, driving performance and ensuring regulatory compliance.
•Resolve escalated and complex customer issues using internal tools like Salesforce and Twilio.
•Develop deep subject matter expertise in Options, Margin, Futures, and Prediction Markets to effectively lead and resolve technical customer queries.
•Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
•Balance business integrity and strict regulatory compliance in all customer interactions.

Key Requirements

•Active FINRA Series 7, 63, and 24 (or 9/10) required.
•Series 3 required within 90 days of hire.
•Proven leadership experience, such as a Team Lead or Manager role, with a proven ability to drive results.
•Strong subject-matter expertise in financial services, specifically Equities, Corporate Actions, and advanced derivative products.
•Strong critical thinking and analytical skills.

Skills:LeadershipCommunicationAnalytical thinking

Languages:English

Tech Stack:SalesforceTwilioSQL

Company Brief

Robinhood

Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Robinhood

4 weeks ago

Customer Experience Manager, Advanced Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead a specialized customer-facing team dealing with complex equities and derivatives, driving performance and ensuring regulatory compliance.
•Resolve escalated and complex customer issues using internal tools like Salesforce and Twilio.
•Develop deep subject matter expertise in Options, Margin, Futures, and Prediction Markets to effectively lead and resolve technical customer queries.
•Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
•Balance business integrity and strict regulatory compliance in all customer interactions.

Key Requirements

•Active FINRA Series 7, 63, and 24 (or 9/10) required.
•Series 3 required within 90 days of hire.
•Proven leadership experience, such as a Team Lead or Manager role, with a proven ability to drive results.
•Strong subject-matter expertise in financial services, specifically Equities, Corporate Actions, and advanced derivative products.
•Strong critical thinking and analytical skills.

Skills:LeadershipCommunicationAnalytical thinking

Languages:English

Tech Stack:SalesforceTwilioSQL

Company Brief

Robinhood

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn