Sr. Manager, Work Station Support

Visa
Texas
Workplace: HybridFull timeUSD 127,900 - 205,000 annuallyFunction: Product ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Organizational skills","Customer focus","Adaptability"]

Lead Visa’s onsite technology support organization as an Sr. Manager, driving exceptional end-user service for corporate workstation and computing support. Oversee a high-performing support team, manage ITSM documentation and service-level performance, and improve operations through shift-left problem analysis and automation. Partner with cross-functional stakeholders, build SOPs and knowledgebases, embed security/risk management, and help adopt new technologies while managing travel and department needs.

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FursaFursa
Visa
Visa
2 months ago

Sr. Manager, Work Station Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead Visa’s onsite technology support organization as an Sr. Manager, driving exceptional end-user service for corporate workstation and computing support. Oversee a high-performing support team, manage ITSM documentation and service-level performance, and improve operations through shift-left problem analysis and automation. Partner with cross-functional stakeholders, build SOPs and knowledgebases, embed security/risk management, and help adopt new technologies while managing travel and department needs.
Location: Texas
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Inspire, motivate, and guide the onsite technology support team to achieve goals and OKRs.
  • •Monitor and evaluate team performance, provide feedback/coaching, and ensure work is documented in ITSM with service-level targets met.
  • •Drive service improvement to reduce incidents, minimize repeat issues, and enhance end-user experience.
  • •Create and maintain SOPs, policies, SLAs, end-user training, and technical/end-user knowledgebases.
  • •Lead operational innovation through automation goals, shift-left issue analysis, and self-healing/ITSM flow integrations while supporting secure operations and change management best practices.
Travel: Low travel

Pay and Benefits

Salary: USD 127,900 - 205,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •8+ years of relevant experience with a Bachelor’s degree, or 11+ years of relevant experience.
  • •Proven experience as a Manager of Corporate Technology Support (or similar leadership role).
  • •Strong verbal and written communication skills with the ability to quickly master new systems and processes.
  • •Experience managing globally diverse support teams and leading high-performing support teams.
  • •Experience with multi-OS platforms (Windows, OSX, Mobile) and workstation hardware/peripherals.
Experience:8+ years
Education:Bachelor's
Skills:LeadershipCommunicationOrganizational skillsCustomer focusAdaptability
Tech Stack:ITILServiceNowITSMAIAutomationWindowsOSXMobile

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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