Visa

1 week ago

Sr. Manager, Work Station Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead Visa’s onsite technology support organization as an Sr. Manager, driving exceptional end-user service for corporate workstation and computing support. Oversee a high-performing support team, manage ITSM documentation and service-level performance, and improve operations through shift-left problem analysis and automation. Partner with cross-functional stakeholders, build SOPs and knowledgebases, embed security/risk management, and help adopt new technologies while managing travel and department needs.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Inspire, motivate, and guide the onsite technology support team to achieve goals and OKRs.
•Monitor and evaluate team performance, provide feedback/coaching, and ensure work is documented in ITSM with service-level targets met.
•Drive service improvement to reduce incidents, minimize repeat issues, and enhance end-user experience.
•Create and maintain SOPs, policies, SLAs, end-user training, and technical/end-user knowledgebases.
•Lead operational innovation through automation goals, shift-left issue analysis, and self-healing/ITSM flow integrations while supporting secure operations and change management best practices.

Travel: Low travel

Pay and Benefits

Salary: USD 127,900 - 205,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•8+ years of relevant experience with a Bachelor’s degree, or 11+ years of relevant experience.
•Proven experience as a Manager of Corporate Technology Support (or similar leadership role).
•Strong verbal and written communication skills with the ability to quickly master new systems and processes.
•Experience managing globally diverse support teams and leading high-performing support teams.
•Experience with multi-OS platforms (Windows, OSX, Mobile) and workstation hardware/peripherals.

Experience:8+ years

Education:Bachelor's

Skills:LeadershipCommunicationOrganizational skillsCustomer focusAdaptability

Tech Stack:ITILServiceNowITSMAIAutomationWindowsOSXMobile

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Sr. Manager, Work Station Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Inspire, motivate, and guide the onsite technology support team to achieve goals and OKRs.
•Monitor and evaluate team performance, provide feedback/coaching, and ensure work is documented in ITSM with service-level targets met.
•Drive service improvement to reduce incidents, minimize repeat issues, and enhance end-user experience.
•Create and maintain SOPs, policies, SLAs, end-user training, and technical/end-user knowledgebases.
•Lead operational innovation through automation goals, shift-left issue analysis, and self-healing/ITSM flow integrations while supporting secure operations and change management best practices.

Travel: Low travel

Pay and Benefits

Salary: USD 127,900 - 205,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•8+ years of relevant experience with a Bachelor’s degree, or 11+ years of relevant experience.
•Proven experience as a Manager of Corporate Technology Support (or similar leadership role).
•Strong verbal and written communication skills with the ability to quickly master new systems and processes.
•Experience managing globally diverse support teams and leading high-performing support teams.
•Experience with multi-OS platforms (Windows, OSX, Mobile) and workstation hardware/peripherals.

Experience:8+ years

Education:Bachelor's

Skills:LeadershipCommunicationOrganizational skillsCustomer focusAdaptability

Tech Stack:ITILServiceNowITSMAIAutomationWindowsOSXMobile

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor