The North Face: Supervisor - Natick

The North Face
United States
Workplace: OnsiteFull timeUSD 19.5 - 28.8 hourlyFunction: OtherExperience: 1+ yearsEducation: high_schoolSkills: ["Coaching","Leadership","Communication","Customer engagement","Problem-solving"]

Lead day-to-day store operations and support the store leadership team to deliver exceptional customer engagement. Coach and develop associates, model selling behaviors, and ensure performance against KPIs, sales, and individual goals. Oversee opening/closing procedures, floor coverage, and task delegation, while managing stockroom execution, inventory organization, shipments, and visual merchandising standards. Help train new team members, protect inventory integrity, and contribute to local community initiatives.

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The North Face
The North Face
4 days ago

The North Face: Supervisor - Natick

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Lead day-to-day store operations and support the store leadership team to deliver exceptional customer engagement. Coach and develop associates, model selling behaviors, and ensure performance against KPIs, sales, and individual goals. Oversee opening/closing procedures, floor coverage, and task delegation, while managing stockroom execution, inventory organization, shipments, and visual merchandising standards. Help train new team members, protect inventory integrity, and contribute to local community initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Deliver personalized customer engagement through genuine interactions
  • •Support the store team in achieving and exceeding sales goals by monitoring KPIs and individual goals
  • •Coach and develop associates to deliver high customer engagement and meet productivity goals
  • •Supervise daily store operations including opening/closing, floor coverage, and task delegation
  • •Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor

Pay and Benefits

Salary: USD 19.5 - 28.8 hourly

Key Requirements

  • •1+ years of retail or store leadership experience in a fast-paced, customer-focused environment
  • •A High School Diploma or equivalent is preferred
  • •Proven ability to drive results and exceed sales and profit goals through store teams
  • •Skilled in coaching, motivating, and building high-performing, diverse teams
  • •Comfortable using word processing, spreadsheets, and retail software tools
Experience:1+ yearsRetailStore operationsCustomer service
Education:High School
Skills:CoachingLeadershipCommunicationCustomer engagementProblem-solving
Tech Stack:Word processingSpreadsheetsRetail software tools

Company Brief

The North Face
Designs, manufactures, and sells outdoor apparel, footwear, and equipment for activities like mountaineering, hiking, and skiing. Known for technical performance gear and iconic outerwear, the brand serves consumers worldwide through retail and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Alameda, United States
Founded: 1966
WebsiteLinkedIn