People Operations Program Manager

Headway
United States
Workplace: RemoteFull timeUSD 114,000 - 179,000 annuallyFunction: Business OperationsSkills: ["Systems thinking","Data-informed decision-making","Structured problem solving","Communication","Cross-functional collaboration"]

Own People Operations end-to-end by building HR Business Partner enablement, manager workflows, and automated employee processes. Create and maintain people analytics dashboards for org health, defining the metrics and KPIs that drive data-informed decisions. Partner across HR, Legal, IT, Engineering, and business teams to champion responsible AI and ensure compliant, agentic HR workflows that reduce friction and scale the People function.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Headway
Headway
3 days ago

People Operations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own People Operations end-to-end by building HR Business Partner enablement, manager workflows, and automated employee processes. Create and maintain people analytics dashboards for org health, defining the metrics and KPIs that drive data-informed decisions. Partner across HR, Legal, IT, Engineering, and business teams to champion responsible AI and ensure compliant, agentic HR workflows that reduce friction and scale the People function.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as an HRBP enablement partner by designing, launching, and iterating on agentic tooling for HRBPs.
  • •Design and maintain manager operational workflows, playbooks, and automations to reduce friction.
  • •Build and maintain dashboards for functional org health analytics, partnering with HR leadership on metrics and real-time visibility.
  • •Lead automation of employee processes by creating structured, compliant workflows that reduce manual steps.
  • •Champion responsible AI use in HR with Legal and IT, and define success metrics (KPIs) for automation and adoption.

Pay and Benefits

Salary: USD 114,000 - 179,000 annually

Key Requirements

  • •Owned HR operations or People programs end-to-end, including rollout, measurement, and iteration.
  • •AI tools are part of your workflow today, and you experiment with building automations and workflows.
  • •Can build or meaningfully contribute to agentic tools, understanding LLMs well enough to design prompts, evaluate outputs, and create reusable workflows.
  • •Comfortable working hands-on with data and tooling (dashboards, automations, and/or digging into an HRIS).
  • •Strong communication skills and experience managing complex, cross-functional programs with multiple stakeholders.
Experience:HR operationsPeople analytics
Skills:Systems thinkingData-informed decision-makingStructured problem solvingCommunicationCross-functional collaboration
Tech Stack:AILLMsAgentic workflowsAutomationsDashboardsHRISPrompts

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website