IT Support Specialist

Amcor
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal communication","Troubleshooting","Multitasking","Knowledge documentation","Project leadership"]

Deliver L1–L2 to support Amcor’s standard workstation deployments and provide L3 support for servers and virtualization environments. Manage IT service delivery for up to 300 devices, including user support processes, asset management (procurement, configuration, repair, licensing), and end-user training. Lead site-level improvements to support processes and shared service standards, handle critical incidents, document knowledge for help guides, and troubleshoot hardware, software, printers, LAN switches, and access points.

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FursaFursa
Amcor
Amcor
2 days ago

IT Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver L1–L2 to support Amcor’s standard workstation deployments and provide L3 support for servers and virtualization environments. Manage IT service delivery for up to 300 devices, including user support processes, asset management (procurement, configuration, repair, licensing), and end-user training. Lead site-level improvements to support processes and shared service standards, handle critical incidents, document knowledge for help guides, and troubleshoot hardware, software, printers, LAN switches, and access points.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver IT services for a site or multiple sites, supporting up to 300 devices and maintaining user support processes.
  • •Provide L1–L2 support for standard workstation deployment and L3 support for server and virtualization environments.
  • •Manage IT service delivery activities including IT asset management (procurement, configuration, repair, local budget consulting, license management).
  • •Perform technical support such as hardware installation/repair, application/software troubleshooting, printer management, and backup/restore.
  • •Support infrastructure and network needs including LAN switch and access point setup/configuration, server patching/updates, monitoring tools, documentation, and incident coverage.

Key Requirements

  • •Technical education in computer science or equivalent experience/studies.
  • •Fluency in English (spoken and written); other languages are an advantage.
  • •Strong troubleshooting skills and ability to multitask in a fast-paced environment.
  • •Good knowledge of configuring, managing, and troubleshooting Windows Server operating systems and server virtualization.
  • •Any Windows/Cisco certifications are a plus; ITIL Foundations is desirable.
Skills:Interpersonal communicationTroubleshootingMultitaskingKnowledge documentationProject leadership
Certifications:Windows certificationsCisco certificationsITIL Foundations
Languages:English
Tech Stack:Windows ServerCiscoLAN switchesAccess PointsServer virtualizationNetworkingMonitoring toolsPrinter managementIT asset managementSecurity systemsPhone systems

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn