Anheuser-Busch InBev

1 month ago

Business Strategy & Automation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Role bridging CX, Product, and Technology to improve customer support via automation; shape BEES Care roadmap; analyze journeys, build data-driven business cases, define requirements, monitor KPIs, and scale AI initiatives across global markets. Collaborate with global stakeholders, translate business needs into actionable specs, and drive initiatives that enhance customer experience while increasing operational efficiency.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Key Responsibilities

•Partner with Product, Technology, Customer Experience, and Operations teams to identify opportunities for process improvements and automation.
•Analyze customer support journeys to identify pain points, inefficiencies, and opportunities to improve the customer experience.
•Build business cases supported by data and customer insights to prioritize initiatives.
•Translate business needs into clear requirements for Product and Technology teams.
•Participate in product discovery activities, contributing with operational knowledge and customer support expertise.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePensionLife InsuranceCommuter Benefits

Key Requirements

•Bachelor's degree completed in Business Administration, Engineering, Information Systems, Computer Science, Economics, Data Analytics, Operations Management, or related fields.
•Advanced English (written and spoken).
•Experience working with customer support, customer operations, service management, or customer experience processes.
•Experience partnering with Product and Technology teams to define business requirements and drive improvement initiatives.
•Strong analytical skills with the ability to translate data into business recommendations.

Experience:BeverageConsumer products

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementDocumentation

Languages:EnglishSpanish

Tech Stack:SQLAIAutomationSystems architecture

Company Brief

Anheuser-Busch InBev

A global brewer producing, distributing, and marketing beer and other beverages across hundreds of brands, including Budweiser, Stella Artois and Corona. Operates a vast global supply chain and retail network serving consumers worldwide.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leuven, Belgium

Founded: 2008

Website LinkedIn

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Anheuser-Busch InBev

1 month ago

Business Strategy & Automation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Key Responsibilities

•Partner with Product, Technology, Customer Experience, and Operations teams to identify opportunities for process improvements and automation.
•Analyze customer support journeys to identify pain points, inefficiencies, and opportunities to improve the customer experience.
•Build business cases supported by data and customer insights to prioritize initiatives.
•Translate business needs into clear requirements for Product and Technology teams.
•Participate in product discovery activities, contributing with operational knowledge and customer support expertise.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePensionLife InsuranceCommuter Benefits

Key Requirements

•Bachelor's degree completed in Business Administration, Engineering, Information Systems, Computer Science, Economics, Data Analytics, Operations Management, or related fields.
•Advanced English (written and spoken).
•Experience working with customer support, customer operations, service management, or customer experience processes.
•Experience partnering with Product and Technology teams to define business requirements and drive improvement initiatives.
•Strong analytical skills with the ability to translate data into business recommendations.

Experience:BeverageConsumer products

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementDocumentation

Languages:EnglishSpanish

Tech Stack:SQLAIAutomationSystems architecture

Company Brief

Anheuser-Busch InBev

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leuven, Belgium

Founded: 2008

Website LinkedIn