Customer Support Manager - Texas

Motorola Solutions
Texas, Oklahoma
Workplace: RemoteFull timeUSD 75,000 - 90,000Function: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer satisfaction mindset","Communication skills","Financial acumen","Service management mindset","Problem-solving"]

Manage the lifecycle services (LCS) business for assigned Motorola Public Safety customer contracts to ensure customer satisfaction and SLA compliance. Serve as the single point of contact coordinating customers, Motorola subcontractors, and Motorola to deliver services, drive corrective actions, and resolve quality or delivery issues. Forecast and support contract renewals and service growth, oversee reporting, manage scope and change requests, and collaborate with program management to transition from implementation to warranty support and ongoing service delivery.

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Motorola Solutions
Motorola Solutions
1 month ago

Customer Support Manager - Texas

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Manage the lifecycle services (LCS) business for assigned Motorola Public Safety customer contracts to ensure customer satisfaction and SLA compliance. Serve as the single point of contact coordinating customers, Motorola subcontractors, and Motorola to deliver services, drive corrective actions, and resolve quality or delivery issues. Forecast and support contract renewals and service growth, oversee reporting, manage scope and change requests, and collaborate with program management to transition from implementation to warranty support and ongoing service delivery.
Location: Texas, Oklahoma
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage the LCS business and ensure service delivery and SLA compliance for assigned customer contracts.
  • •Coordinate relationships between customers, Motorola subcontractors, and Motorola to drive corrective actions to closure.
  • •Maintain service scope, ensure customers understand deliverables and obligations, and provide required timely contract reporting.
  • •Manage subcontractor deliverables and address product quality issues as needed.
  • •Support contract renewal and growth activities, including creating/updating Customer Support Plans (CSP) and Statements of Work (SOW), managing change requests, and supporting up-sell/cross-sell.
Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 90,000
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveEquity

Key Requirements

  • •Must reside in Texas or Oklahoma.
  • •5+ years customer service/support experience.
  • •Bachelor’s Degree.
  • •Legal authorization to work in the U.S. indefinitely is required; employer sponsorship not available.
  • •Ability to use MS Office suite, including Excel, and understand Oracle/Services Lifecycle tools.
Experience:5+ yearsPublic safety communicationsCustomer supportService lifecycle management
Education:Bachelor's
Skills:Customer satisfaction mindsetCommunication skillsFinancial acumenService management mindsetProblem-solving
Tech Stack:MS OfficeExcelOracleServices Lifecycle toolWLANWired infrastructures

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Background clearance

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
WebsiteLinkedIn