Customer Support Manager - Texas

Manage the lifecycle services (LCS) business for assigned Motorola Public Safety customer contracts to ensure customer satisfaction and SLA compliance. Serve as the single point of contact coordinating customers, Motorola subcontractors, and Motorola to deliver services, drive corrective actions, and resolve quality or delivery issues. Forecast and support contract renewals and service growth, oversee reporting, manage scope and change requests, and collaborate with program management to transition from implementation to warranty support and ongoing service delivery.