General Dynamics

1 month ago

Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 minutes agoStatus: Live

Job Summary

Provide second-tier help desk support for PC, server, and hardware; collaborate with network services and software teams to restore service; simulate user problems to drive system improvements; maintain currency in technical skills and escalate complex issues to senior staff; support Army Intelligence missions through reliable IT operations.

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide second-tier end-user support for PC, server, mainframe applications, and hardware under general supervision
•Collaborate with network services, software systems engineering, and applications development to restore service and identify core problems
•Simulate or reproduce user problems to resolve operating difficulties and recommend system modifications
•Maintain currency and high technical skill, escalate complex problems to Senior Level, and provide incident resolution for hardware, software, and applications
•Assist with imaging of computers, BIOS configuration, and related tasks (SCCM / PXE Boot) as part of IT operations

Key Requirements

•Associates degree
•7+ years of related experience
•Knowledge of PC/server/mainframe applications and hardware; experience with imaging, BIOS configuration (SCCM / PXE Boot), and Active Directory functions
•DoD 8570.01-M IAT Level II/8140 CE Certification and IAT II 8570/8140 Baseline Certification or equivalent; AZ104 Microsoft Azure Administrator within 180 days where applicable
•U.S. citizenship required; ability to obtain CI Polygraph for certain positions

Experience:7+ yearsDefenseGovernmentMilitaryIT services

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingTeamworkAttention to detail

Certifications:DoD 8570.01-M IAT Level II/8140 CEIAT II 8570/8140 Baseline Certification

Tech Stack:Active DirectorySCCMPXESTIGIAVAAzureMicrosoft WindowsImaging

Eligibility

Security Clearance:TS/SCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 month ago

Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 minutes agoStatus: Live

Job Summary

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide second-tier end-user support for PC, server, mainframe applications, and hardware under general supervision
•Collaborate with network services, software systems engineering, and applications development to restore service and identify core problems
•Simulate or reproduce user problems to resolve operating difficulties and recommend system modifications
•Maintain currency and high technical skill, escalate complex problems to Senior Level, and provide incident resolution for hardware, software, and applications
•Assist with imaging of computers, BIOS configuration, and related tasks (SCCM / PXE Boot) as part of IT operations

Key Requirements

•Associates degree
•7+ years of related experience
•Knowledge of PC/server/mainframe applications and hardware; experience with imaging, BIOS configuration (SCCM / PXE Boot), and Active Directory functions
•DoD 8570.01-M IAT Level II/8140 CE Certification and IAT II 8570/8140 Baseline Certification or equivalent; AZ104 Microsoft Azure Administrator within 180 days where applicable
•U.S. citizenship required; ability to obtain CI Polygraph for certain positions

Experience:7+ yearsDefenseGovernmentMilitaryIT services

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingTeamworkAttention to detail

Certifications:DoD 8570.01-M IAT Level II/8140 CEIAT II 8570/8140 Baseline Certification

Tech Stack:Active DirectorySCCMPXESTIGIAVAAzureMicrosoft WindowsImaging

Eligibility

Security Clearance:TS/SCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn