ServiceNow Technical Architect

Endava Technology
Pune
Workplace: HybridFull timeFunction: Software EngineeringExperience: 10+ yearsSkills: ["Stakeholder collaboration","Technical leadership","Problem-solving","Knowledge transfer","Performance optimization"]

Analyze business needs and current/future architecture to design scalable, maintainable ServiceNow solutions aligned to client requirements and platform capabilities. Lead technical design and integration work across enterprise systems using protocols like REST and SOAP, and ensure governance, security standards, and best practices. Support pre-sales and RFP activities with estimates, proposals, solution recommendations, and POCs/demos; collaborate with stakeholders through workshops, presentations, testing, and knowledge transfer.

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FursaFursa
Endava Technology
Endava Technology
18 hours ago

ServiceNow Technical Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Analyze business needs and current/future architecture to design scalable, maintainable ServiceNow solutions aligned to client requirements and platform capabilities. Lead technical design and integration work across enterprise systems using protocols like REST and SOAP, and ensure governance, security standards, and best practices. Support pre-sales and RFP activities with estimates, proposals, solution recommendations, and POCs/demos; collaborate with stakeholders through workshops, presentations, testing, and knowledge transfer.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Design optimal ServiceNow solutions by analyzing business needs, system architecture, and future goals.
  • •Create technical blueprints and oversee enterprise integrations using standard protocols (REST, SOAP) with security and governance alignment.
  • •Configure and customize ServiceNow modules, workflows, and integrations to meet functional requirements.
  • •Deliver recommendations, proofs of concept (POCs), and demos tailored to client environments during pre-sales/RFP phases.
  • •Lead cross-functional delivery including developers/administrators, perform testing/validation/code reviews, and conduct knowledge transfer and training.

Key Requirements

  • •10+ years total experience.
  • •5+ years of ServiceNow development with designing and implementing solutions.
  • •Proven experience as a Technical Lead guiding development teams and ensuring best practices.
  • •Expertise in ServiceNow Domain Separation, Customer Service Management (CSM), and integrations.
  • •Strong understanding of relational databases and SOA/web services integration (SOAP/WSDL and REST).
Experience:10+ years
Skills:Stakeholder collaborationTechnical leadershipProblem-solvingKnowledge transferPerformance optimization
Certifications:ITIL v4ServiceNow Certified Technical Architect (CTA)
Languages:English
Tech Stack:ServiceNowRESTSOAPSOAWSDLJavaScriptHTMLCSSLDAPMicrosoft Active DirectoryADFSITIL v4AgileScrumDevOps

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn