Customer Outside Assistant

DP World
United Kingdom
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer service","Teamwork","Safety awareness","Prioritization","Fast-paced execution"]

Ensure safe, efficient ferry terminal operations by supporting vessel arrival/departure activities, marshalling freight and tourist vehicles and foot passengers, and directing traffic to check-in, holding, loading, and embarkation points. Monitor lane utilisation and traffic flows, carry out routine operational inspections, and report defects or hazards. Work with the wider operations team to maintain ferry schedules and achieve customer service standards in a safety-critical environment.

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FursaFursa
DP World
DP World
1 day ago

Customer Outside Assistant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Ensure safe, efficient ferry terminal operations by supporting vessel arrival/departure activities, marshalling freight and tourist vehicles and foot passengers, and directing traffic to check-in, holding, loading, and embarkation points. Monitor lane utilisation and traffic flows, carry out routine operational inspections, and report defects or hazards. Work with the wider operations team to maintain ferry schedules and achieve customer service standards in a safety-critical environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Assist with vessel arrival and departure operations.
  • •Marshall freight vehicles, tourist vehicles, coaches, and foot passengers safely and efficiently within terminal areas.
  • •Direct traffic to designated check-in lanes, holding compounds, loading lanes, and vessel embarkation points.
  • •Support vessel loading and discharge activities in accordance with operational procedures.
  • •Maintain clear and safe traffic flows, monitor vehicle holding areas, optimise lane utilisation, and carry out routine operational inspections while reporting defects, hazards, incidents, or unsafe conditions.

Key Requirements

  • •Experience working in a customer-facing environment.
  • •Experience operating within a safety-critical environment.
  • •Experience working as part of a team.
  • •Experience managing competing priorities in a fast-paced environment.
  • •Desirable: previous experience in ports, shipping, logistics, transport, or ferry operations, or passenger transport and vehicle marshalling/traffic management.
Experience:PortsShippingLogisticsTransportFerry operationsPassenger transport
Skills:Customer serviceTeamworkSafety awarenessPrioritizationFast-paced execution
Languages:English

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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