Keyloop

4 weeks ago

Product Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead and develop a high-performing product support team to deliver timely, high-quality customer resolutions. Drive a customer-first culture, define and optimize support policies, monitor service levels, and partner with Product, Engineering and Sales to improve the end-to-end customer experience and drive continuous improvement.

Location: Denmark

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of support associates to ensure effective, timely, and high-quality resolution of customer issues.
•Drive engagement, accountability, and a customer-first mindset across the team.
•Conduct regular 1:1s, performance reviews, and coaching sessions to support associate development and growth.
•Support recruitment and onboarding of new team members to build a high-performing support team.
•Execute and align with the overall strategy, mission, and vision of the Support function.

Key Requirements

•Lead and develop a team of support associates, ensuring effective and timely resolution of customer issues.
•Conduct regular 1:1s, performance reviews, and coaching to support associate growth.
•Support recruitment and onboarding of new team members to build a high-performing support team.
•Develop, implement and optimise support policies, procedures and standards to improve efficiency and consistency.
•Monitor daily operations and ensure service levels and quality benchmarks are met.

Experience:SaaSCustomer support

Skills:LeadershipCommunicationTeam managementCoachingStrategic thinking

Languages:English

Company Brief

Keyloop

Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn

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Keyloop

4 weeks ago

Product Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Denmark

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of support associates to ensure effective, timely, and high-quality resolution of customer issues.
•Drive engagement, accountability, and a customer-first mindset across the team.
•Conduct regular 1:1s, performance reviews, and coaching sessions to support associate development and growth.
•Support recruitment and onboarding of new team members to build a high-performing support team.
•Execute and align with the overall strategy, mission, and vision of the Support function.

Key Requirements

•Lead and develop a team of support associates, ensuring effective and timely resolution of customer issues.
•Conduct regular 1:1s, performance reviews, and coaching to support associate growth.
•Support recruitment and onboarding of new team members to build a high-performing support team.
•Develop, implement and optimise support policies, procedures and standards to improve efficiency and consistency.
•Monitor daily operations and ensure service levels and quality benchmarks are met.

Experience:SaaSCustomer support

Skills:LeadershipCommunicationTeam managementCoachingStrategic thinking

Languages:English

Company Brief

Keyloop

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn