Sales Operations Manager - Service Provider business

Cisco
Singapore, Kuala Lumpur, Ho Chi Minh City, Bengaluru, Gurugram, Jakarta, Hanoi, Mumbai, Manila, Philippines
Workplace: HybridFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Analytical skills","Financial acumen","Hands-on attitude","Collaboration","Data-driven reasoning","Program & project management","Ability to influence"]

Own sales operations for Service Provider business in APJC, partnering across Sales, Finance, Operations, and Supply Chain. Drive funnel and forecast discipline, governance cadence (QBR/QBO/KPIs, account reviews, account planning), and manage escalations and commission/compensation issues. Facilitate the NYR process, oversee sales incentives/SPIFFs recognition programs, lead sales operations improvement initiatives, and champion AI-first automation and workflow enhancements using tools like Anaplan, SFDC, and Power BI.

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FursaFursa
Cisco
Cisco
2 days ago

Sales Operations Manager - Service Provider business

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Last checked: 15 hours agoStatus: Live

Job Summary

Own sales operations for Service Provider business in APJC, partnering across Sales, Finance, Operations, and Supply Chain. Drive funnel and forecast discipline, governance cadence (QBR/QBO/KPIs, account reviews, account planning), and manage escalations and commission/compensation issues. Facilitate the NYR process, oversee sales incentives/SPIFFs recognition programs, lead sales operations improvement initiatives, and champion AI-first automation and workflow enhancements using tools like Anaplan, SFDC, and Power BI.
Location: Singapore, Kuala Lumpur, Ho Chi Minh City, Bengaluru, Gurugram, Jakarta, Hanoi, Mumbai, Manila, Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Drive sales operations activities across cross-functional teams, including funnel/forecast health and funnel discipline.
  • •Run business governance cadence such as QBR/QBO, KPI tracking, account reviews, and account planning.
  • •Oversee and resolve escalations and commission issues by coordinating relevant stakeholders.
  • •Govern and coordinate the NYR process across APJC, including account transfer, goal-sheet target distribution, hierarchy, goaling, and compensation (KSO, SPIFFs).
  • •Lead compensation/SPIFF/incentives and sales recognition programs; identify and execute sales operations improvement initiatives with an AI-first mindset.

Key Requirements

  • •7+ years in a sales operations, program, project, or functional management position.
  • •High analytical and financial acumen skills.
  • •Ability to develop and present strong data-driven business proposals.
  • •Knowledge of Cisco Sales Operations basics: tools/systems and process.
  • •Excellent program and project management skills with experience collaborating with regional/global teams.
Experience:7+ yearsSales operationsProgram managementProject managementAPAC regional experience
Skills:Analytical skillsFinancial acumenHands-on attitudeCollaborationData-driven reasoningProgram & project managementAbility to influence
Tech Stack:AnaplanSFDCPower BIClaudeGitHubCopilotAI tools

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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