Customer Service Representative

Provide exceptional counter and phone customer service while handling inquiries and resolving complaints through phone, email, and in-person interactions. Support sales by offering product information, identifying new opportunities, and ensuring accurate customer records. Coordinate with sales, drivers, and warehouse teams for timely order fulfillment. Process transactions in the ERP system and maintain CRM/ERP proficiency, using bilingual English/Spanish skills to enhance the customer experience in a fast-paced, on-site branch environment.