Business Operations Specialist

Otter
Bogotá
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Proactive problem-solving","Cross-functional collaboration","Customer relationship management","Data-driven decision-making"]

Serve as the primary point of contact for Otter operators, building long-term relationships and driving retention. Triage and resolve day-to-day operational issues, helping reduce cancellations, missing items, and onboarding or order inaccuracies. Monitor operator KPIs and dashboards to spot trends and risks, partner with cross-functional teams to improve workflows, and use Salesforce, Zendesk, Jira, and Google Workspace to manage tickets and track performance. Collaborate with Sales on upsell and onboarding for Closed-Won expansion.

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Otter
Otter
4 days ago

Business Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Serve as the primary point of contact for Otter operators, building long-term relationships and driving retention. Triage and resolve day-to-day operational issues, helping reduce cancellations, missing items, and onboarding or order inaccuracies. Monitor operator KPIs and dashboards to spot trends and risks, partner with cross-functional teams to improve workflows, and use Salesforce, Zendesk, Jira, and Google Workspace to manage tickets and track performance. Collaborate with Sales on upsell and onboarding for Closed-Won expansion.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Act as the primary trusted point of contact for operators, building rapport and driving long-term retention.
  • •Identify operator pain points early and triage/resolve day-to-day operational issues to minimize churn.
  • •Support operators in reducing order cancellations, missing items, onboarding issues, and order inaccuracies.
  • •Monitor and analyze operator KPIs using dashboards and operational metrics to identify trends, risks, and growth opportunities.
  • •Use Salesforce, Zendesk, Jira, and Google Workspace to manage tickets, log interactions, and track operational metrics; collaborate with Sales to support Closed-Won expansion and onboarding.

Key Requirements

  • •3+ years of experience in account management, B2B customer success, operations, or BPO environments.
  • •Hands-on experience with sales, onboarding, and operator training in BPO, FoodTech, virtual kitchens, or hospitality ops.
  • •Degree in business, communications, or related field preferred.
Experience:3+ yearsB2BBPOFoodTechHospitalityVirtual Kitchens
Education:Bachelor's in Business, Communications, or related field
Skills:Proactive problem-solvingCross-functional collaborationCustomer relationship managementData-driven decision-making
Tech Stack:SalesforceZendeskJiraGoogle Workspace

Company Brief

Otter
Otter provides AI-powered transcription and meeting collaboration tools that generate searchable, shareable notes and summaries from voice conversations, helping teams capture, organize, and revisit meeting insights across devices and platforms.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Altos, United States
Founded: 2016
WebsiteLinkedIn