Customer Experience Professional

Honeywell
United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Organizational skills","Time management","Communication","Problem-solving","Attention to detail"]

Manage customer orders from receipt through shipment and ensure accurate, timely processing. Enter and maintain sales orders, quotations, pricing, and delivery information in SAP, and review purchase orders for completeness and accuracy. Provide customers and internal teams clear updates on order status, availability, lead times, and changes. Coordinate cross-functionally to resolve discrepancies and escalate issues when needed, while improving order accuracy and customer satisfaction.

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FursaFursa
Honeywell
Honeywell
5 days ago

Customer Experience Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage customer orders from receipt through shipment and ensure accurate, timely processing. Enter and maintain sales orders, quotations, pricing, and delivery information in SAP, and review purchase orders for completeness and accuracy. Provide customers and internal teams clear updates on order status, availability, lead times, and changes. Coordinate cross-functionally to resolve discrepancies and escalate issues when needed, while improving order accuracy and customer satisfaction.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage customer orders from receipt through shipment, ensuring accurate, timely processing.
  • •Enter, update, monitor, and maintain sales orders, customer information, pricing, delivery dates, and related records in SAP.
  • •Prepare accurate and timely quotations for customers and internal stakeholders using approved pricing, terms, and procedures.
  • •Review purchase orders and other documentation for completeness, accuracy, pricing, product, quantity, and delivery requirements.
  • •Provide clear updates on quotations, order acknowledgments, availability, lead times, changes, shipment status, and delivery expectations; coordinate with cross-functional teams to support fulfillment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid Holidays

Key Requirements

  • •2+ years of experience in customer service, order management, inside sales support, supply chain support, or a related business function.
  • •2+ years of experience working with SAP or another ERP system to process and manage business transactions.
  • •2+ years of experience demonstrating strong organizational and time-management skills while managing multiple priorities and deadlines.
  • •2+ years of experience communicating effectively with customers, colleagues, and cross-functional teams through written and verbal interactions.
  • •High school diploma or equivalent.
Experience:2+ years
Skills:Organizational skillsTime managementCommunicationProblem-solvingAttention to detail
Tech Stack:SAPMicrosoft OfficeOutlookExcel

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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