Crusoe

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own customer relationships and guide clients to maximize value from Crusoe’s cloud-based AI and ML solutions. Provide technical guidance and support, including Kubernetes-related implementations, while tracking customer progress against KPIs and ROI. Stay current on industry and regulatory trends to deliver strategic recommendations, run training workshops, and resolve customer issues to drive satisfaction and retention within a high-performing Cloud GTM team.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop and maintain strong customer relationships by understanding business needs and technical requirements.
•Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes solutions.
•Monitor and report customer progress to ensure achievement of KPIs and return on investment.
•Stay up to date on industry trends, technical advancements, and regulatory changes to advise clients.
•Deliver customer training and workshops, and resolve customer concerns to ensure satisfaction and retention.

Pay and Benefits

Salary: USD 155,000 - 175,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionPaid LeavePaid Parental401kLife Insurance

Key Requirements

•Bachelor’s degree in Business, Engineering, or a related field.
•Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
•Understanding of computing platforms, AI, and ML technologies, with the ability to explain complex concepts simply.
•Strong interpersonal, communication, and presentation skills.
•Comfort working in a fast-paced environment with ambiguous or iterative information.

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingRelationship buildingAdaptability

Tech Stack:Cloud computingAIMLKubernetes

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop and maintain strong customer relationships by understanding business needs and technical requirements.
•Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes solutions.
•Monitor and report customer progress to ensure achievement of KPIs and return on investment.
•Stay up to date on industry trends, technical advancements, and regulatory changes to advise clients.
•Deliver customer training and workshops, and resolve customer concerns to ensure satisfaction and retention.

Pay and Benefits

Salary: USD 155,000 - 175,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionPaid LeavePaid Parental401kLife Insurance

Key Requirements

•Bachelor’s degree in Business, Engineering, or a related field.
•Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
•Understanding of computing platforms, AI, and ML technologies, with the ability to explain complex concepts simply.
•Strong interpersonal, communication, and presentation skills.
•Comfort working in a fast-paced environment with ambiguous or iterative information.

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingRelationship buildingAdaptability

Tech Stack:Cloud computingAIMLKubernetes

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor