Tech Support Intern – Dari/Pashto speaking- 2025849

World Relief
Sacramento
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Communication","Independent work","Problem-solving","Rapport building","Self-management"]

Provide Dari/Pashto-speaking technical assistance to adult refugee women with limited English and literacy so they can access virtual education. Deliver basic digital literacy training and ongoing troubleshooting through phone, video calls, and in-person visits (including driving to clients’ homes as needed). Help clients find low-cost internet and support office and special projects, including creating short how-to training videos.

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World Relief
World Relief
3 days ago

Tech Support Intern – Dari/Pashto speaking- 2025849

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide Dari/Pashto-speaking technical assistance to adult refugee women with limited English and literacy so they can access virtual education. Deliver basic digital literacy training and ongoing troubleshooting through phone, video calls, and in-person visits (including driving to clients’ homes as needed). Help clients find low-cost internet and support office and special projects, including creating short how-to training videos.
Location: Sacramento
Workplace: Hybrid
Employment Type: Internship
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Set up, update, distribute, and track department loaning laptops to clients.
  • •Train preliterate clients in basic digital literacy for phones and laptops by breaking down technical steps.
  • •Provide phone, video, and in-person tech support to troubleshoot clients’ laptop, internet, and phone issues.
  • •Research and help clients obtain low-cost internet service.
  • •Assist with creating digital literacy training materials, including short how-to videos, and provide general office support as needed.

Key Requirements

  • •Committed to World Relief’s mission, vision, and values.
  • •Fluent in Dari and/or Pashto.
  • •Strong communication skills in English.
  • •Good technical skills to troubleshoot phone and computer problems.
  • •Hold a current valid US Driver’s License with regular access to a personal vehicle; must pass a Motor Vehicle check.
Skills:CommunicationIndependent workProblem-solvingRapport buildingSelf-management
Licenses:US Driver’s License
Languages:EnglishDariPashto
Tech Stack:PhonesLaptopsZoomWhatsAppIPhonesAndroidsPC laptopsVideo callsPhone support

Company Brief

World Relief
International Christian humanitarian nonprofit providing refugee resettlement, immigration legal services, economic empowerment, disaster response, and community health programs to vulnerable populations worldwide through local partnerships and direct service delivery.
Industry: Nonprofit
Company Size: Enterprise (1,001+ employees)
Growth: Nonprofit & NGO
Funding: Grant Funded
Headquarters: Baltimore, United States
Founded: 1944
WebsiteLinkedIn