Night Guest Service Agent

Minor International
Australia
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Professionalism","Positive attitude"]

Provide warm, professional night-time guest service at Oaks Port Douglas Resort. Handle check-ins and check-outs, respond to guest inquiries across in-person, phone, and email channels, and act as the primary point of contact throughout guests’ stays. Process reservations, updates, and special requests accurately using property management systems, resolve issues promptly, and share personalised local recommendations while maintaining a polished presentation.

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FursaFursa
Minor International
Minor International
21 hours ago

Night Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide warm, professional night-time guest service at Oaks Port Douglas Resort. Handle check-ins and check-outs, respond to guest inquiries across in-person, phone, and email channels, and act as the primary point of contact throughout guests’ stays. Process reservations, updates, and special requests accurately using property management systems, resolve issues promptly, and share personalised local recommendations while maintaining a polished presentation.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth check-in process while addressing immediate guest needs.
  • •Maintain clear, courteous communication with guests and stakeholders via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Serve as the primary point of contact during guests’ stays, providing prompt assistance and resolving issues.
  • •Recommend attractions and eateries and enhance guest experiences through personalised support.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday Leave

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and email communication.
  • •Consistently provides exceptional service with a proactive, positive approach to guest needs.
  • •Passionate about creating positive guest experiences by addressing issues efficiently and exceeding expectations.
  • •Committed to a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:HospitalityHotelCustomer service
Skills:CommunicationCustomer serviceProblem-solvingProfessionalismPositive attitude
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn