Customer Care Senior Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and non-routine customer questions and issues, resolving more complex cases using acquired job experience and escalating unexpected matters to higher-level staff. Ensure accurate, timely transaction processing and meet customer SLAs, including identifying and resolving nonstandard pending transactions. Help prepare SOPs and process transitions, develop tactical plans to hit project milestones, and manage escalated calls from providers or callers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Customer Care Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer questions and issues, resolving more complex cases using acquired job experience and escalating unexpected matters to higher-level staff. Ensure accurate, timely transaction processing and meet customer SLAs, including identifying and resolving nonstandard pending transactions. Help prepare SOPs and process transitions, develop tactical plans to hit project milestones, and manage escalated calls from providers or callers.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve routine customer questions and issues; escalate complex or unexpected matters to higher-level employees
  • •Ensure accurate and timely completion of transactions to meet or exceed customer SLAs
  • •Process transactions accurately, including identifying and resolving issues with nonstandard pending transactions
  • •Prepare SOPs and support process transitions
  • •Take escalated calls and develop tactical/operational plans to achieve project milestones

Key Requirements

  • •3–5 years of relevant experience
  • •High School Diploma or equivalent
  • •Undergraduate degree or some college coursework preferred
  • •Strong customer service, communication, and attention to detail
  • •Solid computer skills and ability to work required office responsibilities
Experience:3-5 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn