Staff Forward Deployed Engineer

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Software EngineeringExperience: 2+ yearsSkills: ["Communication","Collaboration","Leadership","Problem-solving","Prioritisation"]

As a Staff Forward Deployed Engineer, you will work directly with strategic customers to design, build, and implement solutions for Intercom’s AI Agent Fin, driving adoption, guiding outcomes, and shaping the Forward Deployed Engineering function. You’ll collaborate cross-functionally with GTM, Sales, Success, and Product, and mentor other engineers while maintaining high autonomy and customer impact.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Intercom
Intercom
8 months ago

Staff Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

As a Staff Forward Deployed Engineer, you will work directly with strategic customers to design, build, and implement solutions for Intercom’s AI Agent Fin, driving adoption, guiding outcomes, and shaping the Forward Deployed Engineering function. You’ll collaborate cross-functionally with GTM, Sales, Success, and Product, and mentor other engineers while maintaining high autonomy and customer impact.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
  • •Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.
  • •Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.
  • •Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.
  • •Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPensionEquityCycle-to-work

Key Requirements

  • •Built an exciting SaaS product in previous roles; bonus if you were a founder or early engineer at a startup
  • •2+ years serving as the primary technical leader for a team
  • •Interest in AI/ML and ability to ramp up on unfamiliar concepts quickly
  • •Strong cross-functional collaboration; ability to navigate organisational boundaries and align diverse teams
  • •Deep knowledge of a high-level programming language (e.g., JavaScript, Python, Ruby) and ability to learn new languages quickly
Experience:2+ yearsSaaSAICustomer service
Skills:CommunicationCollaborationLeadershipProblem-solvingPrioritisation
Languages:English
Tech Stack:JavaScriptPythonRubyREST APIs

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn