Checkr

3 days ago

Associate Manager, Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead Truework’s Manual Verifications team by managing verification specialists and driving performance against quality, KPI, and SLA goals. Track metrics and documentation, analyze quality failures, and implement corrective action plans to address gaps and inefficiencies. Design training on quality protocols and workflows, and partner with leadership on operational initiatives and cross-functional deliverables. Manage schedules, attendance, and disciplinary actions while escalating critical issues.

Location: Nashville

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead a team of verification specialists with performance management, coaching, mentorship, and professional development, including attendance, schedules, and disciplinary actions.
•Track individual and team metrics, prepare weekly reports, maintain documentation, and escalate critical issues to leadership.
•Analyze quality failures through regular audits to ensure deliverables meet company standards and SLAs.
•Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies.
•Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members.

Pay and Benefits

Salary: USD 73,000 - 91,000

Perks:Health InsuranceDentalVisionLearning BudgetPaid LeaveWellness StipendRelocation

Key Requirements

•2+ years of leadership experience in call center management, operations, team management, or a related field.
•3+ years of experience in a customer-facing role.
•2+ years of experience leading projects or peers to achieve common goals.
•Strong organizational, planning, and problem-solving skills, with the ability to prioritize multiple issues and produce solutions.
•Excellent written and verbal communication skills with the ability to build relationships with direct reports, peers, executives, and clients.

Skills:CoachingMentorshipOrganizationalPlanningProblem-solvingCommunicationRelationship-buildingData-driven problem solvingCross-functional collaborationAdaptability

Languages:English

Company Brief

Checkr

Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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Checkr

3 days ago

Associate Manager, Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Nashville

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead a team of verification specialists with performance management, coaching, mentorship, and professional development, including attendance, schedules, and disciplinary actions.
•Track individual and team metrics, prepare weekly reports, maintain documentation, and escalate critical issues to leadership.
•Analyze quality failures through regular audits to ensure deliverables meet company standards and SLAs.
•Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies.
•Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members.

Pay and Benefits

Salary: USD 73,000 - 91,000

Perks:Health InsuranceDentalVisionLearning BudgetPaid LeaveWellness StipendRelocation

Key Requirements

•2+ years of leadership experience in call center management, operations, team management, or a related field.
•3+ years of experience in a customer-facing role.
•2+ years of experience leading projects or peers to achieve common goals.
•Strong organizational, planning, and problem-solving skills, with the ability to prioritize multiple issues and produce solutions.
•Excellent written and verbal communication skills with the ability to build relationships with direct reports, peers, executives, and clients.

Skills:CoachingMentorshipOrganizationalPlanningProblem-solvingCommunicationRelationship-buildingData-driven problem solvingCross-functional collaborationAdaptability

Languages:English

Company Brief

Checkr

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn