Okta

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a book of business covering Italian and French accounts within Okta’s EMEA Customer Success team. Drive customer adoption and value through success planning, churn mitigation, and targeted digital interventions. Build strong executive relationships and provide thought leadership to help customers on their identity journey, coordinating across Sales, Product Management, Support, Renewals, Professional Services, and Engineering. Track health and adoption data, expand usage, and enable rapid, measurable outcomes.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and execute success plans for covered customers to drive adoption, measurable outcomes, advocacy, retention, and growth.
•Manage churn risk and identify growth opportunities while removing blockers for customer stakeholders.
•Drive consumption and adoption of Okta products via expectation setting, best practices, and proactive/reactive tracking of adoption data points.
•Leverage Digital Growth tools to monitor digitally-serviced accounts (health scores, adoption trends) and determine targeted interventions.
•Build and maintain executive relationships and provide product knowledge and guidance by coordinating with Sales, Product Management, Support, Renewals, Professional Services, and Engineering teams.

Travel: Low travel

Pay and Benefits

Salary: EUR 71,000 - 98,000 annually

Perks:Health InsurancePaid LeaveParental LeaveEquity

Key Requirements

•Fluent French and Italian are required.
•Experience in customer success management, ideally driving adoption of a technical platform or solution.
•Ability to navigate enterprise environments and build trusted relationships at all levels.
•Experience driving product adoption and expansion using consulting-style discovery questions.
•Strong communication skills and ability to manage multiple customers and projects in a fast-paced environment.

Skills:Customer-centricCommunicationProblem-solvingCollaborationGrowth mindset

Languages:EnglishFrenchItalian

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Okta

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and execute success plans for covered customers to drive adoption, measurable outcomes, advocacy, retention, and growth.
•Manage churn risk and identify growth opportunities while removing blockers for customer stakeholders.
•Drive consumption and adoption of Okta products via expectation setting, best practices, and proactive/reactive tracking of adoption data points.
•Leverage Digital Growth tools to monitor digitally-serviced accounts (health scores, adoption trends) and determine targeted interventions.
•Build and maintain executive relationships and provide product knowledge and guidance by coordinating with Sales, Product Management, Support, Renewals, Professional Services, and Engineering teams.

Travel: Low travel

Pay and Benefits

Salary: EUR 71,000 - 98,000 annually

Perks:Health InsurancePaid LeaveParental LeaveEquity

Key Requirements

•Fluent French and Italian are required.
•Experience in customer success management, ideally driving adoption of a technical platform or solution.
•Ability to navigate enterprise environments and build trusted relationships at all levels.
•Experience driving product adoption and expansion using consulting-style discovery questions.
•Strong communication skills and ability to manage multiple customers and projects in a fast-paced environment.

Skills:Customer-centricCommunicationProblem-solvingCollaborationGrowth mindset

Languages:EnglishFrenchItalian

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn