Customer Experience Banker

Huntington Bancshares
West Virginia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, helping retain and grow consumer and business relationships. You’ll provide excellent customer service, resolve issues, and educate customers on deposit and lending products. Using a disciplined sales process, outbound calling, and referrals, you’ll identify customer goals and recommend appropriate banking solutions. You’ll also follow operational, security, risk, and regulatory policies while processing transactions accurately and efficiently.

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Huntington Bancshares
Huntington Bancshares
3 weeks ago

Customer Experience Banker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Serve as a financial concierge for walk-in customers, helping retain and grow consumer and business relationships. You’ll provide excellent customer service, resolve issues, and educate customers on deposit and lending products. Using a disciplined sales process, outbound calling, and referrals, you’ll identify customer goals and recommend appropriate banking solutions. You’ll also follow operational, security, risk, and regulatory policies while processing transactions accurately and efficiently.
Location: West Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues for walk-in clients.
  • •Educate customers on consumer deposit products and consumer lending and process transactions accurately and efficiently.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, follow-up outreach, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service (or military service) in an administrative/civil affairs-related role, or a Bachelor’s Degree.
  • •Ability to provide fingerprints and pass additional background check requirements per NMLS regulations.
  • •Proven customer service experience in banking, financial services, or retail sales with goal-driven performance (preferred: 1+ year).
  • •Strong cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial services
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Licenses:NMLS regulations (fingerprints/background check)
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn