BMC

3 weeks ago

Sr Customer Success Specialist - France

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own post-sales customer success for assigned accounts, creating and delivering a Success Blueprint that aligns with customer business goals. Drive customer adoption, manage executive and technical relationships, and provide usage/adoption recommendations, risk identification, mitigation, and governance guidance. Serve as the escalation point for issues affecting customer success and coordinate cross-functional alignment with Sales, Services, Engineering, Product Management, and Support.

Location: France

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead post-sales customer success for assigned accounts and deliver a Success Blueprint using executive and technical customer management experience.
•Build tailored Success Blueprints aligned to customers’ business goals with recommendations for usage/adoption, risk identification, mitigation, and governance advice.
•Drive customer adoption and success through ongoing engagement and value delivery.
•Act as an escalation point for customer issues impacting success to enable risk mitigation.
•Maintain cross-functional relationships across Sales, Services, Engineering, Marketing, Product Management, and Support to own post-sale strategy and customer satisfaction.

Travel: Low travel

Pay and Benefits

Salary: EUR 60,450 - 100,750 annually

Key Requirements

•Excellent English and French communication skills with strong customer-handling ability.
•10+ years of deep expertise in z/OS systems and BMC/competitor mainframe tools/utilities (e.g., Operations, Development, DB2, Security).
•Experience managing large, complex, political accounts at senior IT and business levels, with recent direct executive-facing experience.
•Strong consulting, problem-solving, analytical, organizational, and time-management skills; able to handle multiple tasks concurrently.
•BS degree in Computer Science (or related technical field) or equivalent experience.

Experience:10+ years

Education:Bachelor's in Computer Science

Skills:CommunicationCustomer handlingProblem-solvingAnalytical thinkingTime management

Languages:EnglishFrench

Tech Stack:Z/OSBMC mainframe toolsOperationsDevelopmentDB2SecurityCloud technologiesCustomer Support tools/resources

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC