Senior Account Representative, SMB (North)

PayPal
Brandenburg
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Ownership","Communication","Problem-solving","Collaboration","Analytical thinking"]

Own the end-to-end commercial relationship for a portfolio of ~80 higher-value SMB merchants. Proactively identify growth opportunities to deepen relationships, expand product adoption, and address merchant needs that protect and grow transaction margin. Influence sales processes, analyze customer needs, and deliver tailored solutions. Maintain accurate forecasting and reporting while coordinating internal teams and stepping in when standard playbooks don’t fit—using AI-powered tools to surface growth and risk signals across your book.

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FursaFursa
PayPal
PayPal
3 days ago

Senior Account Representative, SMB (North)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for a portfolio of ~80 higher-value SMB merchants. Proactively identify growth opportunities to deepen relationships, expand product adoption, and address merchant needs that protect and grow transaction margin. Influence sales processes, analyze customer needs, and deliver tailored solutions. Maintain accurate forecasting and reporting while coordinating internal teams and stepping in when standard playbooks don’t fit—using AI-powered tools to surface growth and risk signals across your book.
Location: Brandenburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end commercial outcomes for a portfolio of ~80 higher-value SMB merchants as the single point of contact.
  • •Use AI-powered tools to surface growth, cross-sell, and risk signals across the portfolio.
  • •Analyze merchant needs and present tailored solutions to drive sales growth.
  • •Influence the quality, efficiency, and effectiveness of sales processes and programs by implementing best practices with internal teams.
  • •Maintain accurate forecasting and reporting on pipeline status and revenue forecasts, and mobilize internal teams when standard processes aren’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
  • •Professional fluency in German to communicate effectively with merchants and business stakeholders.
  • •A track record of owning high-value or strategic customer relationships and the commercial outcomes tied to them.
  • •Quantifiable experience retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth.
  • •Comfort using AI or commercial data to rank opportunities and focus on churn or decline risk.
Experience:PaymentsMerchant servicesSMB
Education:Bachelor's
Skills:OwnershipCommunicationProblem-solvingCollaborationAnalytical thinking
Languages:German
Tech Stack:AICommercial data

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn