Service Manager (Chippenham, Wiltshire, GB, SN14 8QY)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 40,000 - 45,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["People management","KPI management","Reporting","Health and safety"]

Manage the delivery and assurance of reactive and programmed maintenance and billable works on site, ensuring Health & Safety compliance and first-time-fix performance. Oversee KPI achievement, inspections, certification review, and remedial tasking. Provide technical support to DIO and HoE representatives, coordinate with Mobile APs and act as single point of contact for end-user issues, including timely complaint resolution. Lead high-volume, low-value billable works project management.

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Serco
Serco
1 month ago

Service Manager (Chippenham, Wiltshire, GB, SN14 8QY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Manage the delivery and assurance of reactive and programmed maintenance and billable works on site, ensuring Health & Safety compliance and first-time-fix performance. Oversee KPI achievement, inspections, certification review, and remedial tasking. Provide technical support to DIO and HoE representatives, coordinate with Mobile APs and act as single point of contact for end-user issues, including timely complaint resolution. Lead high-volume, low-value billable works project management.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage the delivery and assurance of all reactive and programmed maintenance and billable works on site, ensuring Health & Safety requirements are met.
  • •Oversee establishment reactive and programmed maintenance to meet KPIs and first-time-fix contractual standards.
  • •Undertake programmed maintenance inspections and assurance activities; review inspection reports and certification and raise necessary remedial tasking and SONs.
  • •Work with Mobile APs to ensure works conform to JSP 375; identify opportunities to reduce energy consumption and initiate billable works as appropriate.
  • •Manage FGAS and waste compliance, act as single point of contact to resolve end user issues, and support customer requirements including timely resolution of complaints.

Pay and Benefits

Salary: GBP 40,000 - 45,000 annually
Perks:Annual LeavePensionPrivate MedicalLife Assurance

Key Requirements

  • •Experienced hard FM maintenance manager from a planned/reactive maintenance background, including managing high volume, low value projects.
  • •Competent people manager with experience managing KPIs and reporting.
  • •IOSH knowledge.
  • •Ability to provide technical support and advice as required to DIO and HoE representatives.
  • •Full UK driving licence and ability to pass SC Clearance.
Experience:Facilities managementHard FMPlanned/reactive maintenance
Skills:People managementKPI managementReportingHealth and safety
Licenses:UK driving licence
Certifications:IOSH

Eligibility

Security Clearance:SC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn