Customer Service Specialist 1 AIM

Aon
United States
Workplace: HybridFull timeUSD 40,000 - 45,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Active listening","Problem-solving","Documentation","Communication"]

Handle inbound calls for debt cancellation programs, providing excellent customer service and resolving questions, complaints, and benefit-related transactions. You’ll initiate benefits (claims), process transactions and work cancellation requests, and respond accurately based on client parameters. Use active listening to clarify information, defuse difficult situations, and document inquiries and resolutions clearly. Bilingual Spanish-English is highly preferred in a hybrid role based in Alpharetta.

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FursaFursa
Aon
Aon
20 hours ago

Customer Service Specialist 1 AIM

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle inbound calls for debt cancellation programs, providing excellent customer service and resolving questions, complaints, and benefit-related transactions. You’ll initiate benefits (claims), process transactions and work cancellation requests, and respond accurately based on client parameters. Use active listening to clarify information, defuse difficult situations, and document inquiries and resolutions clearly. Bilingual Spanish-English is highly preferred in a hybrid role based in Alpharetta.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent inbound customer service based on client parameters.
  • •Initiate benefits (claims) and process benefit-related transactions and work cancellation requests.
  • •Answer questions and handle complaints for debt cancellation programs.
  • •Identify and respond accurately to customer needs with solutions or alternatives.
  • •Document customer inquiries/complaints and actions taken to resolve issues clearly.

Pay and Benefits

Salary: USD 40,000 - 45,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveLife InsuranceTuition AssistanceCommuter BenefitsEmployee Assistance

Key Requirements

  • •Provide excellent customer service for inbound calls, aligned with client parameters.
  • •Initiate benefits (claims) and process benefit-related transactions and work cancellation requests.
  • •Identify and respond efficiently and accurately to customers, offering solutions or alternatives.
  • •Engage in active listening to confirm or clarify information and help defuse situations as needed.
  • •College degree or equivalent work experience required; bilingual (Spanish-English) is highly preferred.
Education:Bachelor's
Skills:Customer serviceActive listeningProblem-solvingDocumentationCommunication
Languages:SpanishEnglish

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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