Technical Support Engineer (French speaking)

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Customer-focused","Communication","Collaboration","Analytical skills","Troubleshooting"]

Provide world-class technical support to Salesforce CRM customers, partners, and internal teams, resolving and escalating issues through the support lifecycle. Analyze, reproduce, and troubleshoot customer problems while managing expectations and following up with attention to detail. Coordinate with regional partners and other teams to speed resolutions of product defects and proactively deflect at-risk escalations. Handle sensitive customer situations with professionalism and discretion.

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FursaFursa
Salesforce
Salesforce
1 week ago

Technical Support Engineer (French speaking)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide world-class technical support to Salesforce CRM customers, partners, and internal teams, resolving and escalating issues through the support lifecycle. Analyze, reproduce, and troubleshoot customer problems while managing expectations and following up with attention to detail. Coordinate with regional partners and other teams to speed resolutions of product defects and proactively deflect at-risk escalations. Handle sensitive customer situations with professionalism and discretion.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide best-in-class technical support to customers, partners, and internal teams.
  • •Manage customer issues and escalations in the Salesforce CRM system.
  • •Analyze and reproduce problems to drive resolutions and manage customer expectations throughout the support lifecycle.
  • •Work with regional partners on proactive support, enablement, and guidance.
  • •Coordinate with other teams to identify, report, and accelerate fixes for product defects while deflecting escalations when possible.

Key Requirements

  • •Minimum 1+ years of industry experience supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plus.
  • •Excellent level of Java with demonstrable programming experience.
  • •Strong grasp of relational database management, particularly Oracle and MS SQL Server.
  • •Good experience with Windows and Linux (Red Hat and SuSE) operating systems.
  • •Fluent French speaker (essential) with excellent verbal and written English skills.
Experience:1+ yearsCloud nativeMission-critical software
Education:Bachelor's
Skills:Customer-focusedCommunicationCollaborationAnalytical skillsTroubleshooting
Languages:FrenchEnglish
Tech Stack:Salesforce CRMJavaOracleMS SQL ServerWindowsLinuxRed HatSUSEAzureAWSGCPOpenAPI SpecificationSwaggerRESTSOAP

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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