Adv. Analyst I, Infra CX

Bridge business needs and technology solutions by analyzing processes and translating them into functional requirements for technical teams. Investigate application and configuration faults, respond to technology calls, and deliver service delivery excellence using ITIL/ITSM practices. Maintain knowledge bases and ITAM inventories, oversee A/V operations, manage ticket logging and escalation, and perform proactive monitoring with root-cause analysis while supporting upgrades, installs, and junior team coaching.