Axi

2 weeks ago

Service Desk Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide 1st and 2nd level IT support to business users as the first point of contact, helping maintain digital workplace environments and critical applications. Diagnose and resolve incidents and requests via phone, email, and ticketing systems, while acknowledging and updating tickets to meet SLAs. Support device provisioning and Microsoft 365/AD/Intune environments, maintain office networks and telephony, and handle security-related incidents as part of a 24/7 SOC team.

Location: Cyprus

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the first point of contact for technical inquiries, providing 1st and 2nd level support to core business users.
•Maintain office networks, staff laptops, telephone systems, and other critical infrastructure components for day-to-day operations.
•Diagnose and resolve IT incidents, requests, tasks, and problems, including proper ticket updates and progress communication.
•Install, configure, and maintain hardware and software, including device provisioning and operating systems (Windows and Mac) and applications such as MS 365, AD, and Intune.
•Support a 24/7 SOC team by handling security-related incidents and coordinating with the Technology Operations team for changes and upgrades.

Pay and Benefits

Perks:Health InsuranceLearning BudgetPaid Leave

Key Requirements

•Proven experience in IT support or service desk environments.
•Strong knowledge of Microsoft technologies including Windows, Defender, Intune, Office 365, Azure, and Exchange.
•Hands-on experience with hardware troubleshooting across laptops, desktops, peripherals, and phone systems.
•Familiarity with service desk tools, ticketing systems, and ITIL practices.
•Good understanding of security operations (SOC exposure is a plus).

Skills:Problem-solvingCustomer-focused mindsetCommunicationTeamwork

Languages:English

Tech Stack:WindowsMicrosoft DefenderIntuneOffice 365AzureExchangeActive DirectoryMS 365MacTicketing systemsITILSOC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi